Safaricom Kenya Hiring (May 2025) Open Jobs/Vacancies Application

Brief Description

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

Key Responsibilities

Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements

Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure

Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up

Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs

Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs

Ensure proper and documented follow-ups are done from start to end of events/incidents

Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively

Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section

Work in a shift or function within the team

Qualifications         

The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.

CCNA /CCNP or Equivalent certification

A minimum of 2 yrs. experience in Telecommunications.

Proven ability to self-start and effectively manage multiple assignments.

The ability to work under pressure and be resilient and tenacious to get results

Proficiency in one or More coding languages will be an added advantage

Key Responsibilities

Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements

Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure

Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up

Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs

Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs

Ensure proper and documented follow-ups are done from start to end of events/incidents

Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively

Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section

Work in a shift or function within the team

Qualifications         

The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.

CCNA /CCNP or Equivalent certification

A minimum of 2 yrs. experience in Telecommunications.

Proven ability to self-start and effectively manage multiple assignments.

The ability to work under pressure and be resilient and tenacious to get results

Proficiency in one or More coding languages will be an added advantage

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.

We are the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. To achieve all this, we are ever-reliant on our competent and dependable staff who make it possible for us to achieve greater heights for our customers.