Business Development Manager (Customer Service) Job in Kenya

Our client in manufacturing seeks to hire a Business Development Manager (Customer Service).

Reporting to the Sales Manager, the BDM will be the overall team lead charged with driving service excellence and championing customer satisfaction.

He/she will ensure that his/her team meets the set sales targets and offers quality services.

The company is located in Mlolongo Machakos County.

Gross Salary 65,000/= Kes

Duties and Responsibilities

  • Champion service excellence and service improvement initiatives
  • Identify opportunities for customer-centric process improvements
  • Ensure that customer complaints and issues are properly resolved in a timely manner
  • Ensure team adherence to the complaint management processes, CRM and service level agreement
  • Provide management information and spearhead continuous improvement
  • Drive better customer experience standards and ensure adherence to product knowledge
  • Ensure constant review of the team’s metrics and processes to comply with best practices
  • Review and coordinate the rollout of the customer feedback management process
  • Improve and maintain effective internal Quality Assurance policies & procedures
  • Generate sales on e-commerce, cold calling and walk-in clients
  • Ensure timely invoicing and provision of presale and after-sale service
  • Recruit, supervise, train, motivate, coach and mentor sales teams
  • Conduct performance appraisals and generate training needs analysis
  • Ensure individual and sales team sales targets are met
  • Any other duty that may be assigned from time to time

Required Specifications

  • Minimum of a diploma in marketing, customer care or diploma in a related field
  • Experience working with SMEs in the manufacturing industry and in a similar position
  • At least 5 years’ experience with 2 years in a team leader position
  • Experience in customer service management, marketing and/or sales
  • Successful track record in B2C sales and negotiation and experience in online sales techniques
  • A strong customer-oriented focus
  • A strong, resilient, mature and accountable individual
  • Excellent verbal and written communication skills

How to Apply

Interested and qualified applicants are invited to email their CVs to Fanisi HR Solutions at apply@fanisi.net by C.O.B Thursday 20th October 2022 indicating “BDM-Customer Service“in the subject line.

We are an equal-opportunity employer.

Male Candidates are highly encouraged to apply.

Only shortlisted candidates will be contacted.