Client Relationship Manager Job in Kenya

Job Title: Client Relationship Manager

Department: Client Services

Division: Advisory and Consulting

Reports to: Client Services Manager

Direct reports: N/A

Job Purpose: Maintain positive tripartite relationships by coordinating activities, facilitating communication and serving as the official go between with the client, onsite employees and corporate headquarters

Key Responsibilities / Duties / Tasks

  • Colace with relevant stakeholders in a manner that advances mutual interests;
  • Handle all administrative related tasks relating to an account in liaison with the corporate headquarters i.e. recruitment, employee onboarding, attendance registers, leave and absences management, performance management, conflict and grievance handling, supervision and disciplinary control;
  • Delegated responsibility to gather employee records on site;
  • Conduct weekly on site employees’ gatherings to discuss safety, wellness, health and general welfare issues;
  • Provide input data i.e. lost days, overtime worked, incentives, special allowances etc. for payroll processing in compliance with the provided monthly payroll calendar;
  • Coordinate employees training and development;
  • Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the client i.e. intelligence on processes, policies, potential business expansion opportunities and general ways of working;
  • Promptly respond to incidents and other events as necessary whilst compiling reports and important updates;
  • Proactively follow up on invoices and on overdue client accounts;
  • Proactively solve conflicts and address issues that could occur between the business and the client;
  • Maintain thorough knowledge of the client business, as well as an understanding of how that impacts the company;
  • Act as a positive representation of the business to the client;

Job Dimensions:

Financial Responsibility:

  • Follow up on invoices and on overdue accounts

Working Conditions:

  • Works predominantly in the field but can work from the corporate headquarters from time to time

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

  • Relevant Diploma or full professional qualifications i.e. HRM, Accounting, Marketing, Operations Management, Technical Training etc.;
  • Relevant Bachelor’s degree as an added advantage;

Professional Qualifications / Membership to professional bodies

  • Member of a relevant professional body as an added advantage;

Work experience required.

  • A minimum of one year liaison experience within a pertinent industry;

Functional Skills:

  • Knowledge of the relevant laws and legislation;
  • Excellent problem solving and decision making skills;
  • Analytical, planning, interpersonal and organizing skills;
  • High levels oral, written and negotiation skills;
  • Proficient in data entry and management;
  • Demonstrate excellent active listening skills;
  • Proficient ICT skills – MS Office Suite;

Behavioural Competencies / Attributes:

  • Strong commitment to the principles underpinning good governance and sound financial management;
  • Provide timely solutions to client’s problems;
  • Demonstrate high levels of integrity and seeks continuous learning;
  • Ability to work long and strenuous hours;
  • Quality work output, contributes to team success, initiating action, applied learning;
  • Attention to details;
  • Demonstrated interpersonal skills in building and sustaining relationships with a particular focus on the integration as well as being a part of a team;

How to Apply

Send your updated CV to on or before 25th October 2022.

Kindly indicate the job title; CLIENT RELATIONSHIP MANAGER; in the subject line of the email.

(Only shortlisted candidates shall be contacted)