Consultancy Job Opportunities at Danish Refugee Council; How to Apply

Objective of the consultancy

• They will be responsible for reviewing the existing tools, conducting interviews with key staff members on both program and support teams to understand how the tools are currently used, and developing SoPs for key processes.

The consultant will report to the DRC Head of Programmes. They will conduct the following activities:

Responsibilities:

• Review all DRC existing partner tools.
• Conduct interviews with key staff on how they use the tools, questions, and challenges they face.
• Develop SoPs for the following workflows – identifying which tools should be used, and who is responsible at each stage of the process.
  • Proposal Development
    1. Engagement with Partners
    • Pre-award assessment and vetting
    • Narrative and budget development
    • Key questions to consider.
  • Partner Selection as Part of an Ongoing Program
  • Project Start-Up, Implementation and Close-Out
    • Provide guidance on roles and responsibilities, and associated tools, at each stage of the PCM cycle
    • RACI and SoPs for sub-granting management
    • Pre-award due diligence
    • Sub-granting documentation and reporting

Duties:

• The consultant will sign the code of ethics and will ensure full respect of humanitarian principles when approaching community members.
• The consultant will sign DRC’s ‘confidentiality form’.

Scope of work and Methodology

• The Consultant will be required to prepare a detailed methodology and work plan indicating how the objectives of the project will be achieved, and the support required from DRC.

Deliverables

The Consultant will submit the following deliverables as mentioned below:

Phase 1

Inception Report

• Development of draft SoPs and guidance, based on desk review and interviews
• 4 working days

Phase 2

• Draft SoPs developed
• Notes from stakeholder interviews, compiled
• 3 working days

Phase 3

• Final SoPs signed-off
• Prepare first draft report – A final paper outlining outcomes of the research, mapping of local protection response, and clear recommendations for DRC’s programming
• Feedback from DRC to submit the final report
• 3 working days

Duration, timeline, and payment

• The total expected duration to complete the assignment will be no more than 10 working days.
• The consultant shall be prepared to complete the assignment no later than November 15***, 2023.***

Proposed Composition of Team

• Lead Researcher

Eligibility, qualification, and experience required

Essential:

• 3 years’ experience on change management processes with INGOs preferably in East Africa and Kenya.
• Track record of past experience with partnership management and associated sub-granting processes
• Demonstrated knowledge of protection issues in humanitarian settings, and roles/responsibilities of humanitarian actors.
• Excellent analytical, interpersonal, communication and reporting skills.
• Strong communication skills (oral and written) in English.

Desirable:

• Experience in technical and institutional support to local civil society organisations in Kenya.
• A good understanding of Kenya’s civil society context

Eligibility:

• The consultant has the authorization to conduct research in Kenya

Qualifications:

• Relevant academic background. Post-graduate university degree in international development/ social sciences / project management or another relevant discipline.

Technical supervision

• The selected consultant will work under the supervision of the DRC Head of Programmes with the support of the DRC Partnerships Coordinator

Location and support

Remote

The Consultant will provide her/his own computer and mobile telephone

Travel

None

Submission process

Interested applicants who meet the required profile are invited to submit an expression of interest including:

• A suitability statement including CV of consultant with details of qualifications, skills, and experience.
• Technical proposal that summarizes understanding of the TOR and Work-plan indicating the activity schedule.
• Financial proposal providing cost estimates and consultancy fees.
• Samples of any similar assignments.
• Contacts of organizations that have contracted you to carry out a similar assignment.
• and all other documents listed in the RFP.

Terms and Conditions

• Applications must be in English.
• The consultant has relevant equipment & tools for the assessment.
• The consultant shall not assign this contract or subcontract any portion of it without DRC’s prior written consent.
• Any documentary materials that will be produced during this study belong to DRC, and the consultant may be allowed to keep a copy.

Scope of Work and Methodology

The Consultant will be required to prepare a detailed methodology and work plan indicating how

the objectives of the project will be achieved within the agreed-upon set time, and the support required from DRC. Below is a list of the expected deliverables;

• Web design and development – Develop a mobile-first responsive dynamic website. The website must be visually appealing, load fast and score well on all core web vitals;
• WebCMS – The website must be powered by a secure best-of-breed content management system. The editorial workflow must be seamless with a simple create, read, update and write (CRUD) process;
• Clone and customise the source code to cater for the 3 requirements of the 3 counties (Garissa, Mandera and Turkana);
• Measurement – Clear measurement KPIs must be integrated and shared with the administrators using Google Studio. The following KPIs are key; Website usage, Content Engagement such number of documents downloaded, time on site and other key website metrics;
• The website must reflect the appropriate look and feel of DRC and respective counties with appropriate logos, fonts, colours, and other design elements (to be provided);
• Project management – The consultant must share an inception report containing a work plan, wireframes, Security and Content Architecture;
• Web security – All the plugins, API integration and website must be secured. Penetration testing must be performed before hosting. The design of the website should adhere to security best practices;
• The website should integrate related social media accounts – Facebook, LinkedIn, and Twitter;
• Develop a user manual based on the changes made on the website and deliver a briefing session for relevant staff and web administrators.
• Support and maintenance: Administrative and technical support, and quality control for 3 months.
• Source code handover: Full source code including all developed libraries shall be handed over to DRC.
• Offline use – use PWA and other such capabilities to push notifications and allow for offline web-browsing

Deliverables

The Consultant will submit the following deliverables as mentioned below:

Information gathering

• Sourcing and compiling all relevant information required to undertake this consultancy. Includes meetings with relevant stakeholders.
• Provide DRC with detailed web hosting requirements for purchase and configuration in readiness for the hosting.

10 days

Website Development

• Web design and development – Develop a mobile-first responsive dynamic website. The website must be visually appealing, load fast and score well on all core web vitals;
• WebCMS – The website must be powered by a secure best-of-breed content management system. The editorial workflow must be seamless with a simple create, read, update and write (CRUD) process;
• Measurement – Clear measurement KPIs must be integrated and shared with the administrators using Google Studio. The following KPIs are key; Website usage, Content Engagement such number of documents downloaded, time on site and other key website metrics;
• The website must reflect the appropriate look and feel of DRC and respective counties with appropriate logos, fonts, colours, and other design elements (to be provided);
• Project management – The consultant must share an inception report containing a work plan, wireframes, Security and Content Architecture;
• Web security – All the plugins, API integration and website must be secured. Penetration testing must be performed before hosting. The design of the website should adhere to security best practices;
• Clone and customise the source code to cater for the 3 requirements of the 3 counties (Garissa, Mandera and Turkana);

30 days

Training and documentation

• Develop a user manual and deliver training to the support staff and system administrators to perform the content upload, system maintenance and administration.

10 days

Search Engine Optimization and site analysis

• Ensure search engine optimization. The SEO work will include, keyword research & analysis, site analysis, competitive analysis, site content optimization, html code optimization, search engine submission (free search engines), link exchange, and web ranking report.
• Monitor the server logs to see the most popular pages and downloads and generate regular reports.

A subset of website development

Support and Maintenance

• Assist with content updates when the changes that have to be made are not possible from the CMS user interface.
• Maintain full backup of the website throughout the contract. The backup, code and source files will be delivered in full to DRC on the closing of the contract.
• Have an automated testing system that checks for broken hyperlinks on the site.
• Verify regularly that the site is up and running, and will revert to the backup whenever necessary.

60 days

Handover

• Full source code including all developed libraries shall be handed over to DRC IT.

10 days

The Consultant will provide the documentation by email.

Duration, timeline, and payment

• The total expected duration to complete the assignment will be no more than __120____ working days.

Proposed Composition of Team

The consultancy firm is expected to list the CVs of staff in the proposal with their tasks and responsibilities to complete the deliveries as per the TOR, however, DRC expects the platform developer team to include the following members:

• Front-end developer
• Back-end developer
• Project manager
• Copywriter

Eligibility, qualification, and experience required

The successful candidate(s) must be able to work independently to deliver the required outputs, working with a variety of internal and external stakeholders. Qualifications will include:

• Be a reputable firm with at least 5 years of prior experience designing visually appealing and navigation-friendly websites;
• Team qualification:

Project manager – Bachelors degree in Computer Science, Information Technology, Project Management or related field, at least 5 years of experience managing similar projects.

Front-end developer, back-end developer and copywriter – Bachelors degree in Computer Science, Information Technology or related field with at least 3 years of experience.

• Familiarity and relevant experience in using different Content Management Systems (CMS), PHP frameworks like Laravel, Code Igniter etc.
• Demonstrate a good understanding in the current Knowledge management platfroms;
• Experience in designing attractive and appealing mobile first designs;
• Knowledge in developing progressive web-aps and offline platforms;
• Have excellent knowledge of recent trends in graphic design, websites, including interactive maps, and social media networking;
• Demonstrate the ability to create innovative and visually appealing designs;

Technical supervision

The selected consultant will work under the supervision of:

• DRC Kenya HDP manager Mr Raphael Locham.

Location and support

• The Consultancy will take place Nairobi. The Consultant will provide her/his own computer and mobile telephone, data analysis platforms, and other essentials required for the accomplishment of the deliverables.

The Role Of The Online Work Consultant.

Aligned with this purpose, the consultant will play the following roles:

Enhance Market access

• Conducting research to identify in-demand skills and niches in the freelancing market, and understanding the current trends and demands and link graduates with these opportunities.
• Assisting graduates in building a strong personal brand that highlights their expertise and showcases their unique skills and value proposition.
• Guiding graduates on effective networking strategies to connect with potential clients, industry professionals, and relevant freelancing platforms.
• Advising on the selection of suitable freelancing platforms based on the graduates’ skills and target audience.
• Assisting in creating marketing materials and promotional strategies to attract clients and stand out in the crowded freelancing market.
• Offering ongoing support and mentorship as freelancers navigate the market and encounter various challenges.

Mentorship;

• Review the mentorship curriculum and strategies in place.
• Support high-quality face-to-face mentorship access to on-demand digital skills across the three refugee camps.
• Provide online work linkages to trained freelancers.
• Support the freelancers in bidding for online work and offer assistance when required.
• Support acculturation, priority setting, networking, career planning, and counseling related to the individual’s (mentee’s) identified goals toward advancement in their freelancing career.
• Support freelancers in client engagement and contract management strategies
• Watch out for trends on the online platforms and advise the program team on ways to align implementation
• Support knowledge sharing, with other experienced freelancers and Business Process Outsourcing Business Process Outsourcing (BPOs) in the local and internal market, both offline and online.

Training;

• Train selected members of 2 BPOs to be able to outsource digital work
• Simulations of freelancer-client engagement, thorough client management, job search, and bidding strategies.
• Helping freelancers create an impressive portfolio that showcases their past work, projects, and accomplishments
• Support the BPOs in developing bids and proposals for digital work
• Onboarding the trainees to a maximum of three freelancing marketplaces for the maximum possible success rate.
• Work closely with the partner trainers and mentors in training and assessing participants before onboarding to work platforms.
• Training the trainees on freelancing ethics including privacy and confidentiality safeguards between freelancers and clients.

Sustainability;

• Work closely with DRC to establish and build the capacity of business processing units, ensure a good governance structure of the units is in place, and support linkages to digital online work and financial services.
• Oversee the créations of local freelance clubs and agencies within Dadaab to harness digital opportunities, and knowledge sharing for sustainability.
• Web/Mobile App development for Market access and enhanced online visibility of the trained freelancers to the online job market.
• Support market connections and job networking for sustainable online job connections to freelancers.
• Provide a reputable freelancing marketplace(Platform) where the trained and mentored freelancers can be onboarded.
• Provide information to trained freelancers on entrepreneurship pathways, and support the implementing partner with life skills and financial literacy training.
• In collaboration with the Economic Recovery officer, facilitate linkage to credible financial institutions.

Quality Control and Impact Measurement;

• Implement, monitor, and evaluate intervention using a result-based monitoring system to measure a success rate of more than 50%.
• Participate in the weekly feedback sessions and provide a progress report based on the week’s performance.
• Perform monitoring and evaluation of the mentorship program to measure adoption and success.

Scope of Work and Methodology

• The Consultant will be required to prepare a mixed approach methodology which will include physical training, physical and virtual mentorship, knowledge sharing among the trainees, and market access in terms of linking the freelancers to reputable local, and international work platforms and BPOs. The consultant will be required to develop a result-based monitoring system to measure a success rate. In this regard, the training tools used should be aligned with the current curriculum manual being used i.e. AjiraDigital, ICDL, and Life Skills. The work plan indicating how the objectives of the project will be achieved, and the support required from DRC Kenya should also be incorporated.

Deliverables

The Consultant will submit the following deliverables as mentioned below:

Inception report

• The consultant should provide an inception report containing a work plan with an emphasis on methodological and planning aspects, the timing, key deliverables, and milestones. The inception report will provide the DRC digital training team the opportunity to verify that they have the same understanding of the project’s objective

Mentorship

• Support high-quality face-to-face mentorship access to on-demand digital skills across the 3 refugee camps.

Trainee Skills Profiling

• To conduct freelancer profiling based on the skills acquired during digital training, interest, and career goals.

Hard Skills and Onboarding to freelancing marketplaces

• To support high-quality face-to-face mentorship access to on-demand digital skills across the three refugee camps

Client/Contractual engagement

• To support freelancers in client engagement and contract management strategies

Mid Reporting

• The consultant should provide a mid-report showing the progress of the project activities.

Market Access

• To support market connections and job networking for sustainable online job connections to freelancers.

Monitoring and evaluation reporting

• To perform monitoring and evaluation of the mentorship program to identify alignment with intended outcomes and create interventions for missed targets.
• Documenting the impact of the mentorship and market access capacity enhancement activities
• Reporting key learnings.
• Final Reporting
• Finalization of the report based on input provided on the inception report.
• The Consultant will provide the documentation via email.

What DRC will provide;

• Office space;
• Working space and WIFI connection during the duration of the assignment.
• DRC will also support the mobilization of all required respondents.
• Transportation from Dadaab Main Office to the digital hubs in Dagahaley, Ifo, and Hagadera.
• Accommodation and Meals.
• Transportation from Nairobi to Dadaab and back.

The consultant will cater for;

• Insurance

Duration, timeline, and payment

• The total expected duration to complete the assignment will be no more than 4 months
• The consultant shall be prepared to complete the assignment no later than 30th January 2024.

Proposed Composition of Team

• Economic Recovery Team leader
• Economic Recovery Officer : Digital Learning Officer
• Economic Recovery Officer : life skills
• Economic Recovery Assistant
• Digital trainers: General Support

Eligibility, Qualification, And Experience Required

The successful candidate(s) must be able to work independently to deliver the required outputs working with a variety of internal and external stakeholders. Qualifications will include:

Essential:

• Experience in the digital and freelancing economy

Desirable:

• Eligibility:
  • The consultant has the authorization to work in Kenya
• Qualification:
  • At least a Degree in Computer Science, Information Technology, BBIT, Community Development, or any other related field.
  • Minimum of 3 years working experience with humanitarian programs in the field of Economic Recovery with at least 1 year of experience engaging with refugees, asylum seekers, migrants, and/or other vulnerable populations in economic strengthening interventions.
  • Excellent command of common methodologies used to identify, assess and monitor livelihood activities, with a proven record of achievements in digital work.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analysis skills (qualitative and quantitative)
  • Good understanding of complex emergencies and crisis contexts.
  • Goal-oriented with the ability to work under pressure, independently, and with limited supervision.
  • Ability and willingness to work and live under challenging conditions.
• Experience:
  • A minimum of 5 proven years of freelancing and the digital economy.
  • Experience working online and bidding for online jobs
  • Experience in working with underprivileged youths
  • Experience in digital creation, innovation, and problem-solving
• Skills and knowledge:
  • Strong cultural awareness and sensitivity.
  • Excellent computer skills.
  • Flexible and creative.
  • Strong Organizational and logistical skills.
  • Proven track record in conducting similar assignments and assessments.
  • Must have working online work platform where freelancers can access jobs-local and international jobs.
• Language requirements:
  • Written and spoken fluency in English and Kiswahili
  • Working knowledge of the Somali Language is an advantage

Technical supervision

The selected consultant will work under the supervision of:

• Economic Recovery Team Leader- Dadaab Field Office

Location and Support

• Travel will be around Dadaab Main Office and Refugee camps in Ifo, Hagadera, and Dagahaley Digital Hub. The Consultant will provide his/her computer and mobile telephone. DRC will also support the mobilization of all required respondents.

Submission process

Interested candidates must submit as a minimum:

• Document 1: Updated CV(s) of the consulting team and a company profile should also be included.
• Document 2: A brief document (10 pages max) outlining a basic strategy and technical approach to the TOR, team composition, and timeline, clearly indicating the level of effort required.
• Document 3: A brief document (10 pages max) showing a portfolio of previous relevant assignments or work. Where possible, this should include links to published works or online platforms.
• Document 4: A separate financial proposal with a breakdown of the budget covering consultancy fees and all related expenses to implement the activities of the consultancy, including travel and transportation, accommodation, and all logistical requirements
• Document 5: A comprehensive work plan outlining the project’s objectives, tasks, timelines, resource requirements, and deliverables.

Evaluation of bids

• A bid shall pass the administrative evaluation stage before being considered for technical and financial evaluation. Bids that are deemed administratively non-compliant may be rejected. Documents listed below shall be submitted with your bid.
• The financial proposal should be in USD with a breakdown of budget covering consultancy fees and all related expenses to implement the activities of the consultancy, including travel and transportation, accommodation, incidentals and all logistical requirements. The quoted price will be subjected to 20% withholding tax for non-residents and 5% withholding tax for Kenya residents, consider this in your quote.
• All bids that pass the Technical Evaluation will proceed to the Financial Evaluation. Bids that are deemed technically non-compliant will not be financially evaluated
• Proposals failing to meet the above minimum requirements will not be considered further. DRC will conduct reference checks from at least 1 previous work as an additional mandatory requirement.

Data protection and confidentiality

While executing this assignment, the consultant and all the parties involved shall ensure effective protection of confidential and sensitive data and information in conformity with the humanitarian and protection principles and to applicable legal data protection standards[1]. All data collection and processing activities shall be executed in accordance with the following principles:

• Safeguarding individuals’ personal data is a crucial part of humanitarian mission to protect the lives, integrity and dignity of beneficiaries and participants and is fundamental in the provision of protection response and humanitarian aid.
• People-centred and inclusive: Evaluation activities will respect the interests and wellbeing of the population and stakeholders, in all relevant phases of the evaluation and which activities must be sensitive to age, gender, and other issues of diversity.
• Do No Harm: Evaluation activities must include a risk assessment and take steps, if necessary, to mitigate identified risks. The risk assessment must look at negative consequences that may result from data collection and subsequent actions.
• Defined purpose and proportionality: The purpose must be clearly defined and explained to the participants in the data collection process.
• Informed consent and confidentiality: Personal information may be collected only after informed consent has been provided by the individual in question and that individual must be aware of the purpose of the collection. Further, confidentiality must be clearly explained to the individual before the information may be collected. Consent must be genuine, based on the data subject’s voluntary and informed decision.
• Data protection and security: The evaluation process must adhere to international standards of data protection and data security.
• Competency and capacity: Actors engaging in this evaluation are accountable for ensuring that evaluation activities are carried out by a competent team who have been trained appropriately.
• Impartiality: All steps of the evaluation cycle must be undertaken in an objective, impartial, and transparent manner while identifying and minimizing bias