Customer Experience Intern (Credit Services) at Jumba.
A bachelor’s degree.
6 months experience in a sales role in financial services.
Good communication and negotiation skills.
Who we are: Jumba is a tech company that is simplifying the purchasing and financing of construction materials in Africa. Founded in April 2022, Jumba is building a platform that connects manufacturers and suppliers of construction supplies to builders and hardware retail stores. We have a strong emphasis on innovation and value, offering the construction industry creative, digital and financially viable solutions for the digital age.
Mission: Leverage technology to simplify the construction industry to make it more transparent, reliable, and affordable for people in Africa to build.
Vision: The go-to partner for construction projects in Africa.
Our Values: Customer Obsession, Innovation, Integrity, Teamwork, and Reliability
Reporting to: Head of CX
Job Purpose: In this role, you’ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.
Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!
Responsibilities :
Sales –
- Upsell our financing product to customers.
- Proper sharing of invoices and receipts once orders have arrived.
Customer Support –
- Running and managing calls at the call centre.
- Onboarding & verification of customers and their KYC.
- Timely approval of customer orders.
- We are the voice of the customer; and act as the bridge between customers and the Jumba team.
- Analyzation of customer feedback to ensure customers receive a positive customer experience.
- Effective and efficient running of the Customer Service at JUMBA i.e. calls, emails, and WhatsApp.
Customer Engagement and Satisfaction –
- We improve customer engagement and reduce churn.
- Help build customer relationships and maintain customer loyalty.
- Enhance customer satisfaction to 100%
