Customer Support Agent at G&M Salon Apparel · Nairobi, Nairobi County, Kenya (Remote)

About Us: We are a vibrant, fast-growing brand dedicated to delivering outstanding customer service. Join our team as a Customer Support Agent and become part of an innovative company that celebrates creativity, dedication, and teamwork.

Responsibilities:

• Swiftly respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy
• Maintain meticulous records of customer interactions and transactions, ensuring no detail is overlooked
• Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish

Requirements:

• Proficiency in both written and verbal English
• Minimum of 1 year of customer service experience
• Stellar communication and interpersonal skills
• Ability to thrive in a fast-paced environment, juggling multiple tasks with ease

Compensation and Benefits:

• Competitive hourly rate: $3-4 USD per hour
• Comprehensive health insurance with dental coverage
• Embrace the work-from-home lifestyle, with flexibility and freedom
• Enjoy paid time-off, performance bonuses, and ongoing support
• Delight in year-end bonuses and much more!

PC AND INTERNET REQUIREMENTS:

• A personally-owned PC with at least an i5 processor (or equivalent)
• Minimum 20 Mbps upload and download speed

How to Apply:

Ready to make a difference in the world of customer service? Take the first step by applying through our dedicated link: https://bit.ly/cs-application-link and use Application Code: JAZZHR

We can’t wait to welcome you aboard!

Please note: We will only review applications submitted through the provided link.

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