Front Desk Agent at Karen Country Club, Employment at Karen Country Club

Front Desk Agent at Karen Country Club

Front Desk Agent at Karen Country Club,

Front Desk Agent at Karen Country Club

Jobs in Professional / Social Associations,  Jobs at Karen Country Club

The Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`.

Front Desk Agent

Duties and Responsibilities

  • Greet and welcome members/ guests in a professional and friendly manner.
  • Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
  • Handle member booking requests accurately and in a timely manner.
  • Direct members and guests to the appropriate person or office.
  • Ensure the reception area is always tidy and presentable.
  • Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
  • Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
  • Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
  • Receive, sort and distribute all mail and deliveries.
  • Assist members with bill payments.

Required qualifications and Experience.

  • At least Diploma in Front Office operations or Guest Relations.
  • Minimum of 2 years of guest service experience in a reputable organization.
  • Certification in Customer Service/Relationship Management.
  • Experience working in a busy, professional business center.
  • Proficiency in Computer application.
  • Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
  • Basic reporting skills will be an added advantage.

Personal attributes & Functional Skills

  • Good command of English & Kiswahili, both written and oral.
  • Portray good interpersonal and organizational skills.
  • Must be presentable and well groomed.

Method of Application

Interested External applicants should send their updated CVs and application letters to by 5:00p.m on 7th August 2023 with the email subject being Front Desk Agent.