Business Management and Administration

Job Openings at Africa AI

Job Openings at Africa AI

Job Openings at Africa AI,

Job Openings at Africa AI

Jobs in ICT / Telecommunication, Jobs at AfricJOa AI

We are a fast growing startup building Africas largest impact data labeling workforce by empowering underserved communities to join the digital economy and break the cycle of poverty. Founded in 2021

Team Lead 1

Key Responsibilities:

  • Ensure that the allocated work is properly distributed to all the team members and is executed in a timely manner.
  • Ensuring the department’s productivity is maximized to the required standards and the pre-defined KPI’s, performance targets and standards are achieved in accordance with the business plan.
  • Monitor and report progress on performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
  • Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying campaign training requirements.
  • Provide regular coaching and training on new and existing products and changes to any processes.
  • Conduct regular quality assessments and coaching; offering constructive feedback, which will include QA feedback sessions and continuously developing quality.
  • Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.
  • Provide the team with appropriate communication and gain their feedback through regular team meetings.
  • To motivate the team to provide a first class service to all our clients whilst ensuring business targets are met.
  • Work closely with the other Team Leaders to ensure that queries across all areas of the business are handled.
  • Recognize & celebrate team & individual accomplishments & exceptional performance
  • Carry out any other ad hoc duties as may be requested, from time to time, by immediate Manager
  • The Team Leader shall keep the Project Manager/Management informed of schedules, priorities, accomplishments & ongoing issues, participate in achieving resolutions to identified issues.
  • Drive the AAI culture and values within the team.
  • Promote team work, optimize and maximize personal and team potential and encourage staff development.
  • Manage a minimum of 15 taskers
  • Manage taskers in low level complexity projects

Minimum Qualifications:\

  • A degree or diploma in a business related field.
  • Two years of work experience in a contact center environment/data labeling environment.
  • Minimum 1 years of experience in Team leader position in a busy contact center/data labeling site.

Preferred Qualifications:

  • Able to handle, prioritize, multiple projects simultaneously
  • IT literacy in Excel, Access, Word and PowerPoint
  • Knowledge of English and Swahili
  • Fluent in English (written and verbal) and Swahili
  • Great attention to detail and feedback skills.
  • Excellent communication skills
  • Planning and organizing skills
  • Fast learner and able to break down complex information into simple concepts.
  • Reporting and analysis skills
  • Strong interpersonal skills.
  • Strong analytical skills and problem solving skills
  • Excellent team player and captain

Tasker

Key Responsibilities:

The tasker will be responsible for processing data as per client specifications, which may include some or all of the following:

  • Research products across several e-commerce platforms
  • Write product descriptions and titles
  • Classify products into different categories
  • Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold.
  • Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
  • Perform any other duty as may be required or assigned

Preferred Qualifications:

  • Comfort using Internet search engines like Google or Bing.
  • Familiarity with software like MS Office, and comfortable adapting to and learning new software and web applications
  • Working knowledge of MS Office applications
  • Fluent in written and verbal English and Kiswahili.
  • Strong communication skills, both verbal and written
  • Excellent web research skills
  • Keen attention to detail
  • Ability to work with a sense of urgency
  • Sense of urgency and good time-management skills
  • Ability to /interest in communicating effectively with people from diverse backgrounds and cultures
  • Must be a good team player

Method of Application

Use the link(s) below to apply on company website.

Leave a Reply