Job Openings at Ilara Health

The role

The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
• Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company’s guidelines.
• Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
• Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
• Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.

Requirements

• 1-2 experience in collections or a related field
• Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
• Must have a laptop
• Having a motorbike with an active drivers license is an added advantage

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment

The role

The Assistant Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

• Keep accurate records of all collection activities
• Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
• Negotiate payment plans and arrange for payment of outstanding balances
• Monitor payment arrangements and follow up with customers as necessary
• Provide exceptional customer service and handle customer complaints and inquiries on payments Identify and escalate non performing accounts as per the escalation policy
• Adhere to all company policies and procedures related to collections
• Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
• Conduct field visits where necessary as per the credit and collections policy
• Meet or exceed collection targets and goals

Requirements

• Bachelor’s degree in a business or related field
• 2-3 years of experience in collections or a related field
• Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

Who You Are

• Excellent communication and negotiation skills
• Strong attention to detail and ability to manage multiple tasks simultaneously Ability to work independently and as part of a team
• Ability to maintain a positive attitude and work well in a fast-paced environment