Job Openings at St. Lukes Orthopaedics & Trauma Hospital; How to Apply

Job Purpose

• The overall purpose of this job is to register and invoice corporate and cash patients seeking medical services at the hospital in line with established procedures of partners and the hospital.

Key duties and responsibilities

• Receive, confirm, and register patients (corporate, individuals, Insurance schemes) in the system in an accurate and timely manner;
• Sending pre-authorization requests for both outpatient and inpatient clients to insurance and making follow-ups on approvals;
• Processing both cash and corporate patients before admission;
• Confirming that cash patients are able to raise bills if not, provide guidance and advise them on possible alternatives for referral;
• Directing patients to the respective service points in a timely manner;
• Processes interim bills and ensures posting and submission of invoices to credit control and processing of all pending final bills;
• Addressing and solving complaints and disputes whenever they arise and escalating where necessary;
• Responding to external and internal phone calls and ensuring that the callers are satisfied and assisted; and
• Any other responsibility assigned to the jobholder by the supervisor from time to time.

Working relationships 

Internal Relationships: Nursing, Finance, Security, Customer Care, Stores, Diagnostic Units
External Relationships: Patients, Patient Relatives, Insurance Companies, NHIF, and Other Hospitals.

Knowledge, experience, and qualifications required

• Diploma or Bachelor’s degree in Front Office Management, Public Relations and Communication, or any other related field.
• Minimum of 3 years of experience.

Competencies
Technical & Behavioural competencies

• Customer Service skills;
• Interpersonal skills
• Analytical skills;
• Communication skills;
• Computer literacy skills
• First aid skills
• Problem-solving skills

Responsibility for finances and physical assets

• The job holder has accountability for consumable stock

Decision-making

• The jobholder’s decision-making authority is based on existing guidelines and in consultation with a direct supervisor.

Job Requirements

• Diploma or Bachelor’s degree in Front Office Management, Public Relations and Communication or any other related field.
• Minimum of 3 years’ experience

Job Purpose

• The COHO will be responsible for handling all oral health matters for all our clients according to the stipulated procedures. The successful candidate shall provide high-quality dental care to our patients while observing the acceptable standards of operation.

Key duties and responsibilities

• Prepares treatment room for patients by following prescribed procedures and protocols.
• Perform comprehensive oral examinations, including teeth and mouth inspection, charting, and thorough cleaning, including polishing.
• Document patient dental history and/or chief complaints and/or observations
• Assess dental conditions and needs of patients using patient screening and monitoring procedures.
• Analyze x-rays and evaluate dental needs as necessary including medical history review and dental charting.
• Perform simple extractions, place fissure sealants, and apply topical fluorides and temporary fillings.
• Use dental X-ray machines to take dental radiographs and develop the film for the dentist’s analysis.
• Review pre-operative settings and make sure that the dentist has what is required to carry out dental procedures; i.e. provide necessary help to the dentist, including mixing materials, trimming, and polishing dental casts.
• Implements and adheres to infection prevention protocols including autoclaving instruments after use, cleaning the dental procedures’ space and storage of the clean.
• Undertake general treatment and care for teeth and tissue problems using specified equipment and tools and established dental hygienist procedures.
• Clean teeth using brushes, and polishers to remove plaque and stains ensuring that sterile conditions are maintained
• Provide instruction on dental care
• Maintain a record of day–to–day activities of the dental unit and prepare regular reports as needed.

Competencies
Technical & Behavioural competencies

• Drive and openness to learning
• Time management skills
• Interpersonal skills
• Patient care skills
• Effective decision-making and judgment skills
• Analytical skills
• Attention to detail
• Communication skills
• Team working skills
• Accountability
• Integrity
• Confidentiality

Job Requirements

• Minimum Qualification: Diploma in Community Oral Health from a reputable institution
• Experience: Minimum of two (2) years experience in a busy hospital.
• Registration by Oral Health Association of Kenya (OHAK)/ Kenya Medical Practitioners and Dentists Council (KMPDC)
• Valid Practicing License.
• Must have a work permit and license to practice in Kenya if a foreigner from KMPD Board
• Good verbal communication skills – a good listener.
• Exceptional customer service and organizational skills.
• Strong problem-solving and sound judgment skills.
• Analytical and inquisitive, with excellent attention to detail
• Able and willing to work outside normal hours when necessary

Job Purpose

• The overall job purpose is to manage credit through debt collection activities and negotiation of repayment plans with clients in line with the credit control policy and Hospital objectives.

Key duties and responsibilities

• Participate in the development and ensure implementation of robust admission and discharge transfer procedures in line with the credit control policy;
• Negotiate repayments plans with clients, ensure debtors’ accounts management, and monitor repayments patterns in order to put in place remedial actions to ensure optimal debt settlement;
• Prepare and submit periodic cash flow budgets to the Credit Controller;
• Supervise day-to-day credit control activities in the department to ensure optimal debt collection;
• Ensure debtors’ balances and accounts are reconciled and address reconciling items thereof;
• Respond to client’s inquiries regarding their accounts and resolve any disputes;
• Advise the management on any customer accounts requiring a change of policy, trading terms, or special attention;
• Receive and process patient discharge summary to make sure all billing information is captured,
• prepare a checklist (if credit) for an insurance company for approval, if cash patient ensures the bill is cleared;
• Handle disputed bills with the clients and negotiate the repayments for the disputed bills for optimal debt settlement;
• Evaluate new credit requests and conduct client credit checks;
• Handle discharges – negotiate and lock down a commitment on the payments where the patient is not able to pay their bill in full during discharge; and
• Any other responsibility assigned to the jobholder by the supervisor from time to time.

Working relationships 

Internal Relationships: Procurement, Billing, Credit Control, Maintenance,
External Relationships: External Consultants, Suppliers, Other Hospitals, Auditors, and Regulatory Bodies

Knowledge, experience, and qualifications required

• Bachelor’s degree in Commerce, Economics, Finance, or other business-related fields from a recognized institution.
• Must be a qualified accountant with relevant professional qualifications such as Certified Public Accountant (CPA-K) or ACCA.
• Minimum of 3 years experience in credit management/credit control

Competencies
Technical & Behavioural competencies

• Excellent understanding of International Financial Reporting Standards (IFRS)
• Excellent grasp of Financial and Management Accounting; Taxation and relevant legislation.
• Knowledge of accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Preparation of Financial Statements.
• Knowledge of regulatory requirements and regulations related to the healthcare sector.
• Sound knowledge of the macroeconomic and microeconomic environment.
• Working knowledge of financial information management systems
• Demonstrated ability to engage and influence senior-level leaders regarding key business priorities, issues, and initiatives.
• Communication skills including presentation and facilitation skills
• Analytical skills
• Integrity
• Problem-solving skills;
• Ability to work under pressure
• Accountability

Responsibility for finances and physical assets

• The job holder has no accountability for equipment stock or finances.

Decision-making

• The jobholder’s decision-making authority is within existing guidelines and provides recommendations to facilitate final decisions

Job Requirements

• Bachelor’s degree in Commerce, Economics, Finance or other business related fields from a recognized institution.
• Must be a qualified accountant with relevant professional qualifications such as Certified Public Accountant (CPA-K) or ACCA.
• Minimum of 3 years’ experience in credit management/credit control