Job Opportunities at Absa Bank Limited; Application Form Portal and Requirements

Job Summary

The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be responsible for ensuring development standards are maintained across all solutions generated by the data team.

Job Summary / Purpose:

The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be responsible for ensuring development standards are maintained across all solutions generated by the data team.

Key accountabilities/Deliverables/Outcomes

• Lead the design, development, and maintenance of software solutions using technologies such as MS PowerApps, PowerBI, SharePoint, ReactJs, PHP, and AWS.
• Build web-based applications that integrate with core banking systems using RESTful APIs.
• Work closely with business stakeholders& Analysts to identify and prioritize software requirements.
• Review requirement documents and propose timelines and architecture for delivery
• Facilitate automation by designing systems to collect data, maintain its quality, enrich it, and present insights from warehouse, PowerApps, AWS, API among other sources
• Adhere and maintain standards set by the data governance team in development of data artefacts and BI solutions
• Review solutions developed by junior developers for governance compliance
• Conduct regular training to junior developers on development standards
• Support BI Analysts respond to complex data requests by creating and curating advanced structured queries, algorithms, dashboards, and reports
• Support Data Science team in data sourcing, classification, and exploratory data analysis in support of AI/ML use cases
• Transform large, disparate datasets into reusable artefacts such as multidimensional cubes, fact tables, data models, views etc to be maintained in the data warehouse.
• Monitor tasks and projects assigned on Helpdesk and DevOps backlogs
• Undertake research and development and apply new techniques in solving business reporting problems.
• Actively challenge status quo and offer ideas to improve operations and existing solutions deployed by colleagues

Work within the multidisciplinary teams including data engineers, data scientists, product managers, agile delivery managers, to scope, plan and deliver data driven insight

Preferred Qualification

• Bachelor’s degree in IT, technology, data science, business analytics or math focused fields is preferred (or equivalent on-the-job experience and personal analytics projects).
• Certified in SQL, AWS or Hadoop Data management

Preferred Experience            

• Minimum 5-6 years technical experience

Knowledge and Skills            

• Strong analytical and diagnostic skills
• Ability to work in teams and remotely
• Experience in working within a large complex organisation with multiple stakeholders
• Experience in object-oriented programing/function scripting languages
• Experience in use of project management tools such as JIRA, Planner, DevOps, GIT

Behavioral Competency

• Problem-solving skills- Ability to identify and solve complex problems using analytical thinking and creativity
• Attention to detail- Ability to maintain accuracy and thoroughness in all tasks, from data collection to analysis and reporting.
• Curiosity and continuous learning- Passion for learning and keeping up with the latest trends and developments in the field of data science.
• Strong analytical thinking- Ability to approach problems in a logical and systematic manner, using data-driven insights to guide decision-making.
• Effective communication skills- Ability to articulate complex ideas and findings in a clear and concise manner, both verbally and in writing.
• Ability to work in a team environment- Ability to collaborate with others, share knowledge and expertise, and contribute to a positive team culture.
• Time management and prioritization- Ability to manage multiple projects and deadlines, prioritize tasks effectively, and deliver high-quality work on time.
• Adaptability and flexibility- Ability to adjust to changing priorities, work in a dynamic environment, and thrive in a fast-paced setting.

Technical Competencies

• Visual Analytics- Ability to use visual intelligence tools such as PowerBI, Tableau, QlikView, Power Query, IDEA to create business solutions
• Query language proficiency- Knowledge of query languages such as SQL, Hive, Pig, and the ability to write efficient queries to extract, transform, and load data from relational and non-relational databases
• Scripting and object-oriented programming skills- Proficiency in scripting languages such as Python, R, or PHP in ReactJs, and knowledge of object-oriented programming
• Data Warehouse management- Proficiency in creating views, tables, procedures, dimensions and working with Kimball marts and tabular models to create reusable data artefacts in Warehouse
• Streaming Data Analytics- Proficiency in working with streaming data from KAFKA, Hadoop, API to ingest, analyse and output data through API or into warehouses in support of data solutions
• Structured and unstructured Data analysis
• Agile Project management- Ability to manage projects and develop technology solutions in Agile way and using agile tools and GIT for CI/CD
• Workflow data analysis- Ability to use workflow-based data tools such as Knime, Alteryx, SSIS for data blending, cleansing, analysis, creation of data pipelines and algorithms in support of business solutions
• Cloud computing experience- Experience with Cloud offerings such as AWS, Azure, and GCP, and the ability to set up, manage, and optimize cloud-based data infrastructure and analytics solutions.
• Big data engineering tools- Ability to work with Apache Spark, Hadoop, Impala, Hive, Hue,DataBricks to create and maintain warehouse and data pipelines

Job Summary

• Responsibility for retention of existing and growth of new customers. Each Service Agent to pro-actively manage all merchants in their area of execution. Some will cover vast areas according to merchant segmentation and will therefore need to be flexible to travel as required by the business and be able to deal with customers remotely.
• To proactively recruit profitable new business and establish, manage and develop long term, Profitable Relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve business objectives and goals.

Job Description

Key responsibilities and approximate time split

Business Growth and Retention    50%

• Proactively create and develop business relationships with companies
• Implement activities to deliver value added products and services, generating increased income and revenue from existing merchants
• Fully understand the workings of ABSA, merchant pricing and risk issues.
• Negotiate pricing and contracts with customers, engaging line managers at senior management or director level if called for towards the achievement of business objectives.
• Make sound commercial judgments in order to retain and fully develop customer base

Customer contact    30%

• The role holder is responsible for managing and responding to customer requirements, queries and complaints
• Establish, build, and maintain ongoing relationships with customers to develop and protect business income
• Develop a deep understanding of the needs and requirements of customers’ businesses
• Provide evidence of customer demand to influence new products / enhancements / solutions
• Apply knowledge and skills in resolving any challenges the merchant may face when using the Point-of-Sale terminals. It is Important that each Service Agent/ Relationship manager knows PDQ functionalities and acquiring systems to be able to manage customer expectations during their visits.
• Maintain and understand the business environment in which the customer operates
• Constantly update knowledge on all products and services offered by ABSA.

Planning and Execution   20%

• Responsible for developing a personal plan to achieve targeted objectives and goals
• Personal time management of day-to-day activities to maximise return on resources
• Keeping fully updated on customer activities, challenges and demands in line with business demands.
• Constant evaluation of portfolio to achieve profitability