Job Vacancies at Embassy of The United States,
Job Vacancies at Embassy of The United States
The Embassy of the United States of America to Kenya, located in Nairobi, is home to the diplomatic mission of the United States to the Republic of Kenya. The embassy opened in central Nairobi on 2 March 1964, when the United States established diplomatic relations with Kenya.
Information Management Assistant
BASIC FUNCTION OF POSITION
The incumbent serves as an Information Management Assistant (IMA) assigned to support the classified or unclassified computer networks and messaging systems as needed. The IMA also assists with telephone and radio management, circuit and network management, and network management, emergency communication testing and maintenance, property management, user training, and direct customer support. The IMA reports to an assigned Direct Hire Information Management Specialist. Requires a Top Secret Security Clearance.
MAJOR DUTIES AND RESPONSIBILITIES
- Provides Tier I and II support for OpenNet and ClassNet users as assigned. Provides application support including for the State Archiving and Message Retrieval Toolset (SMART). Assists with network operations and management, circuit management and troubleshooting, desktop and peripheral troubleshooting and support, SNAP and C-PKI card management, account management, backup and recovery management, help-desk support, deployment of new computers and peripherals, and all components of IT assurance and security management. The IMA is required to serve on the IRM Duty Roster, meaning that the incumbent will be on-call to provide emergency after hours support and assistance as needed. The IMA will follow the IRM duty SOPs and will come in as needed to troubleshoot critical problems, retrieve high-precedence telegrams, and to provide other assistance as directed. (70% of Time)
- Provides support for mobile computing management and troubleshooting. Assists with managing and maintaining inventory controls as needed. Works with mobile computing team to ensure that devices are updated and capable to meet user needs. (10% of time)
- Provides assistance with managing and maintaining the telephone and radio programs as needed. Ensure that user requests are answered and that services are functioning.
- Assists with managing and maintaining inventory controls as needed.
- Escort outside technicians into the demarcation point or telephone frame room as needed. (10% of time)
- Administers and maintains IT inventory and ITCOM inventory. Ensures proper receiving, transferring and disposal procedures are followed. Assists the primary inventory clerk with annual inventory requirements. The IMA must provide all services including DPO operations, unclassified pouch operations and diplomatic courier operations including preparing pouches, receiving pouches and providing courier escort services as needed. (10% of time
- High School diploma is required.
- Level IV (Fluent) speaking/reading/writing of English is required. (This may be tested)
SKILLS AND ABILITIES:
- Must have an excellent working knowledge of Department of State customer service principles and the ability to manage ISC computer systems without long-term assistance. The ability to work both independently and in a team environment, responds to requests in a timely fashion, and resourceful in finding solutions to problems. Must be able to work effectively in the IT environment, maintain constructive communication when addressing customer requests, and closing out tasks. Must be able to coherently document problems, remedies, and write procedures that will be utilized by colleagues. Position requires a Top Secret clearance.
A thorough knowledge of modern economic principles and theory. A thorough understanding of the host country’s economy, economic structure and institutions, the host government’s foreign and domestic economic policies, and insight into who are the influential decision-makers inside and outside of government. A thorough understanding of U.S. foreign economic policies vis-a-vis the host country as well as internal economic reporting requirements and procedures.
- Master’s Degree in Economics is required
- Provides research, technical advice, reporting, visitor support, and related services of broad scope and complexity, conducting economic reporting and maintaining effective contacts with the government, research institutions, academic institutions, NGOs and private sector.
- Also provides related research and reporting support to the Regional Labor Officer. Position reports to the Political/Economic Officer handling the trade and investment portfolios.
- Three years in economic research and analysis; at least one year should be at a senior level is required.
SKILLS AND ABILITIES:
- Ability to develop and maintain an extensive range of medium- to high-level contacts in government and private sector circles.
- Ability to relate developments in the economy to broader political forces and factors at work in the host country.
- Ability to plan, organize, and execute complex research projects and to prepare well-written, precise, and accurate factual and analytical reports.
- Having an understanding of economic jargon and the ability to convey complex economic ideas in simple terms is particularly useful. Basic computer skills are required, including the ability to conduct online research and navigate relevant data sites, draft MS Word documents, prepare and/or edit basic Excel and PowerPoint
- documents, and typing skills sufficient to support the incumbent’s drafting responsibilities.
How to apply
Use the link(s) below to apply on company website.