Job Vacancies at Safaricom Kenya

Job Vacancies at Safaricom Kenya

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Senior Manager – IOT & ICT Presales, Architecture & Integration

Brief description

Reporting to Head of Department – Technology Enterprise Services, the position holder will be responsible for executing the IOT / ICT Operating Model to position Safaricom to be a technology company by 2025, build the winning team in IOT / ICT delivery in the region and Scaling IOT & ICT presales engagement, architecture and integration of  Solutions and Services to provide defined customer outcomes while providing a superior customer experience.

He/she will also be responsible for building a reliable, dependable, market leading advisory centre on matters IOT/ICT for Enterprise Customers, managing critical relationships with key internal stakeholders and external partnerships in delivering to the enterprise customer.

RESPONSIBILITIES

  • Define & aligning Safaricom long term Enterprise Architecture transformation Strategy to support business strategy
  • Oversee building business plans, strategic direction, and standards for procedures and policies as they relate to Safaricom Systems architecture
  • Align the current and future architecture Standards to industry standards and frameworks while keeping alignment to Vodafone Group architecture guidelines.
  • Establish Enterprise Architecture principles and governance processes
  • Drive Secure by design framework for all Enterprise Solutions
  • Own and Enforce Design Gates.
  • Engage Business Partners/ SBU’s to obtain User Application Requirements
  • Assessing server, storage and infrastructure sizing coming out of User Requirements
  • Analyzing hardware sizing to meet application requirements
  • Design load balancing and clustering solutions according to architecture standards
  • Recommend solutions based on features & capabilities of existing/anticipated technologies
  • Engage together with System Development/New Service Development / Service Platform Development teams to ensure application requirements are understood and translated to technical solutions.
  • Design, develop and supervise implementation of test plans and report findings, in addition to making recommendations to appropriate stakeholders.
  • Ensure application of best practice in Service Delivery Models for Safaricom.
  • Drive adoption of ISO, eTOM or ITIL into Business delivery models in Safaricom.
  • Drive uniformity of Safaricom Standards across the board.
  • Budgeting and forecasting.
  • Prepare CAPEX & OPEX forecasts and budgets to meet business requirement,
  • Monitor and control OPEX expenditure for the section as required meeting corporate objectives.
  • Attract & recruit the best talent
  • Develop the team through learning initiatives, mentoring & coaching
  • Team Engagement though constant feedback & communication, performance discussions
  • Drive attainment of efficiencies through automation of processes/activities

QUALIFICATIONS

  • BSC Degree in one of the following: (Computer Science / Telecommunications/Electronic Engineering/ ICT
  • Minimum 3 years in managing a Business Analysis and Architecture team in a telecommunications environment.
  • Minimum 8 years’ experience in Business Analysis and Architecture environment
  • Additional certifications in Project Management, Advanced Management of software systems, Database managements will be an added advantage
  • Proven managerial experience leading a team of qualified professional engineers within a GSM network
  • The jobholder will be a highly specialized and multifunctional individual.
  • Strong results and performance orientation.
  • Excellent interpersonal and communication skills.
  • Excellent analytical and reporting skills.

Closing date: 31 May 2022

Senior Manager, Group Reporting

Brief Description

Reporting to the Director- Group Financial Controller, the position holder will manage the financial reporting requirements of the Group including consolidations, statutory reporting, and management of the interim and annual audit process

To ensure that the group processes, compiles and reports the monthly, interim and annual financial accounts and results to management and the Group on a timely basis and in compliance with company procedures and the accounting policies set by the Group and in the formats prescribed.

Responsibilities

  • Evaluate efficiency and effectiveness of accounting processes, and implement process changes consistent with best practices
  • Ensure full compliance with the Group accounting policy across all legal entities
  • Develop, manage, and execute plans for implementation of new or updated accounting and reporting pronouncements
  • Oversight of the periodic statutory financial reporting preparation, including disclosures for all Group entities
  • Advise on the selection and adaption of relevant accounting policies and estimates
  • Review of Group consolidations at various levels for statutory reporting purposes
  • Manage the period close to ensure group reporting is smooth and there is nil post close adjustments.
  • Planning and communicating the monthly, Interim and year-end reporting cycle ensuring reporting and filing targets are set and met on a timely manner
  • Management of the group’s financial reporting requirements to investors on a half-yearly and annual basis
  • Maintain good working relationships with key investor Finance personnel to ensure requirements are understood and timelines are adhered to
  • Management of the all audit process, including coordination with the audit teams (internal and external), managing deliverables and responding to queries
  • Ensure implementation of the company processes & procedures in the preparation of the accounting information while incorporating the International Financial Accounting Standards
  • Supervise and deliver the monthly preparation of the monthly group Trial Balance, General ledger and subsidiary ledgers accounts for the timely reporting of the Group Profit & Loss, Balance Sheet and Cash flow.
  • Coordinate group submissions and certifications on a regular basis as per group, Vodafone and Vodacom requirements.
  • Ensure compliance with all IFRS and IAS guidelines in local and group reporting including coordination of adoption of new IFRS and other accounting standards and interpretation thereof for proper accounting.
  • Support the business units in products ideation development and implementation ensuring correct reporting of revenues and costs is achieved at all times.
  • Monitor and Ensure cost center statements are prepared by the 2nd working day of the following month and any explanations or adjustments required are processed before WD3 of the month for accurate group reporting
  • Monitor and ensure the preparation of the overheads and trend analysis to explain the monthly movements.
  • Collate and report weekly through trend analysis for all cost lines including the cost drivers to ensure any unusual movements from month to month with insightful explanations to ensure accuracy of monthly reporting

QUALIFICATIONS

  • Qualified Accountant with CPA (K)/ACCA/CIMA/ACA or equivalent with an Honors degree from a recognized university;
  • 6-8 years accounting experience in an international company or senior manager experience in the big four audit firms
  • At least 4 years management experience
  • Preparation of statutory accounts for over a period of at least 3 years and hands on experience in Group consolidation

Closing date: 31 May 2022

Group Treasurer

Brief Description

Reporting to the Director- Group Financial Controller, the position holder will lead and provide strategic oversight on the development, implementation, and execution of corporate treasury policies. To implement Treasury strategy that optimizes Funding, Investment and management of FX flows across the Group. To ensure a robust system of identification and proactive management of Treasury related risks.

Responsibilities

  • Ensure production of high quality commercially driven forecasts and plans for treasury
  • Negotiate funding arrangements including corporate credit facilities and public and private financing arrangements, and minimize total cost of funds
  • Develop and maintain constructive relationships with banks
  • Identify opportunities in the banks for investment of excess cash on short or long term and negotiate for optimal yields rates from the market
  • Advise business units in the implementation, execution and analysis of corporate treasury policies
  •  Present complex treasury issues to senior management and gain support for proposals
  • Provide support, advice, and guidance to personnel within the treasury function and deliver effectively in line with the policies, processes, and procedures
  • Apply corporate finance and funding techniques to complex transactions
  • Develop funding structures using knowledge of subsidiary finance requirements
  • Assess key treasury risks, and design and implement risk-based mitigation.
  • Evaluate and recommend optimal capital structure for operating subsidiaries
  • Ensure that foreign exchange management is in line with the Group policy
  • Ensure Foreign exchange policy for the company is documented and exposure limits set and agreed by Board and Group
  • Implement treasury policies that clearly define the Treasury operations namely for forex, cash management, banking procedures and cash forecasting that conform with best practice within the Vodafone Group
  • Report variances and explain them between forecast and actual cash flow to measure level of forecasting accuracy.
  • Manage the performance of staff in the section, define performance indicators, assign tasks, and define goals and objectives for the staff

QUALIFICATIONS

  • An Honors degree from a recognized university;
  • Qualified Accountant CPA (K)/CIMA/ACCA/ACA or equivalent is an added advantage;
  • At least 8 years’ experience in a Treasury environment
  • At least 3 years management experience

Closing date: 31 May 2022

Engineer – Fixed Delivery Assurance

Brief Description

Reporting to the Manager – Fixed Delivery Assurance, the position holder will be responsible for estate access acquisition for:

  • Estate access acquisition for coverage
  • Vendor and partner management
  • Financial management: budgeting, sourcing, procurement, payments, capitalization and the required respective tracking.
  • Coordination, Quality Assurance and SLA (Service Level Agreement) compliance, performance management of all fixed Technology partners and vendors.
  • Management of all contracts on the Fixed technical domain.
  • Field force management
  • Operational health and safety within the fixed management
  • Fixed Assets and inventory management including warehousing

Key Responsibilities

  • Acquire property entry access for fixed coverage both FTTH and FWA.
  • Key liaison role between operations teams, the vendor and all the relevant stakeholders.
  • Assist with the setup of the fixed technology support contracts relevant to the various systems and solutions in the fixed space.
  • Help define and formulate key contract deliverables as well as KPI’s and SLA’s to be measured during the life of the support contracts.
  • Generate and manage on a monthly basis all penalties and service credit situations for non-adherence by the vendors or for support offered past SLAs.
  • Coordination and follow up with Supply Chain and Legal on contract formulation, approvals and sign-offs.
  • Support all contract transition activities including joint acceptance of the various hubs, sites, buildings and customer premise links.
  • Prepare justification documents for renewal or purchase of services when contract is due for expiry.
  • Initiation and drafting of the technical scope or requirements of new outsourced services contracts.
  • Continuously monitor and evaluate performance of all fixed technical vendors and partners for preventive as well as corrective/reactive maintenance activities against set KPIs and SLA whilst maintaining a weekly record and carrying out an analysis of the same.
  • Participate in regular Quality Assurance and Performance Audits of all service providers in all regions over all technologies and solutions.
  • Document and agree with service provider on ways to improve service quality and availability.
  • Identify key performance improvement requirements and timescales for delivery through continuous operational stakeholder meetings.
  • Ensure the service providers comply with Root Cause Analysis requirements on faults as required with consistent trending to identify and monitor repeat fault trends then work with the vendor to reduce and eliminate where possible.
  • Coordinate between all suppliers, key stakeholders and Safaricom operational teams when actions are required to improve and sustain performance.
  • Coordinate implementation of Improvement Plan for actions documented by the support partners.
  • Setting up, managing, documenting(reporting) and tracking regular quarterly or annual review meetings with suppliers, contractors, key stakeholders and the user teams to ensure smooth partnership.
  • Establish governance process for managing support services including governance review meetings to address contractual issues.
  • Coordinate monthly CAPEX/NOPEX per vendor spent reporting to finance and liaising with operations team to justify any deviation from set targets.
  • Prepare annual forecast figures as may be required by Budget Team for both CAPEX and NOPEX spend.
  • Ensure the vendor is compliant with relevant Safaricom Health & Safety regulations

Qualifications

  • Degree in any Technical field e.g. Electrical and Electronics Engineering or Telecommunication Engineering, Computer Science, etc
  • 2 years and above working experience in a technical role in operations and customer experience.
  • ITIL and Project Management certifications will be an added advantage
  • Previous experience with partner management, procurement and budgeting is an added advantage

Closing date: 30 May 2022

Principle Engineer-Core Network Support (Fixed Data Services)

Brief Description

Reporting to the Senior Manager – Core Network Support, the position holders responsibility shall include but is not limited to operation, maintenance, optimization, automation, transformation and implementation of fixed internet services within the Mobile Core, Enterprise Core and FTTx domains.

Key Responsibilities:

  • Responsible for Design, Operation and optimization of fixed services in the mobile core, enterprise core and FTTx networks.
  • Design and optimize predictive maintenance practices and resolving service issues for enterprise and FTTx customers.
  • Act as the SPOC to the fixed tribe to offer expertise in the testing and implementation of fixed services.
  • Translate business requirements into technical solutions in the enterprise and FTTx space;
  • Design policies that apply and improve service delivery.
  • Design and implement proactive maintenance schedule, predictive monitoring of systems and services.
  • Ensuring fixed network resiliency and availability by performing and documenting disaster recovery tests;
  • Design and implement automation to realise faster MTTR and reduction of manual routine tasks.
  • Working closely with IP, Core Planning and Support teams on new core enterprise and  FTTx deployments

Qualifications

Education & Experience:

  • Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field;
  • Work Experience of 4 years with specialized role in a fast-paced telecommunications/ISP environment –Involved in installations, commissioning and maintenance;
  • Technical professional certifications in IP networks, Unix system administration and cloud infrastructure will be an added advantage
  • In-depth understanding of IP dynamic routing protocols in Cisco and/or Huawei IP infrastructure.
  • Strong scripting skills in bash and python programming.
  • Strong relationship building skills

Closing date: 31 May 2022

Engineer – Radio Access Network Support

Brief Description 

Reporting to the Team Manager  – Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.

  • Handle second line fault escalations and maintain high network availability.
  • Escalate to vendors persistent network issues and follow up to resolution.
  • Manage software upgrades to resolve issues and implement new features.
  • Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
  • Acceptance of access Network design plans implemented in the regions for all access project rollouts.
  • Radio systems quality assurance.
  • All regional RAN Controller installations completed & accepted within set timelines.
  • Ensure RAN controller availability and performance is within set KPI’s.
  • Handle all access configuration projects.
  • Maintain access configuration database.
  • Post configuration changes trouble shooting.
  • Support regional optimization, maintenance and other business teams to deliver the set targets.
  • Develop efficient configuration process through automation.

Qualifications;

  • Bachelor’s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.
  • At least 5 years work experience in Access Network environment.
  • Ability and enthusiasm to keep up with new technology developments.
  • Good understanding of 2G, 3G & 4G network technologies.
  • Demonstrate Design Thinking Methodology in problem solving.
  • Effective communication and presentation skills.
  • Effective use of collaboration tools.
  • Knowledge and proficiency in use of vendors management tools such as U2000 , Netact & IP RAN will be an added advantage.

Closing date: 1 June 2022

Chapter Lead – Billing Engineering

Brief Description

Reporting to Tech lead – billing Engineering, the position holder will be responsible for managing the performance and development of the billing engineers in the various squads supporting EBU, CBU and Care tribes and champions functional excellence, coordinate knowledge sharing among the team members ensuring initiatives are rolled out with the right quality and steer competence development of billing skills of all chapter members in all squads within the tribe.

Key Responsibilities

  • Business Delivery: Work directly with the CBU and EBU units around all commercial propositions to deliver the business strategy ensuring the Billing KPIs are met.
  • Lead the billing engineers in the Squads helping them deliver right quality solutions, ensuring best software design, process and practices are used.
  • Stakeholder Management: work closely with the stakeholders, Support in the identification of risks, dependencies, and impediments, to facilitate finding solutions.
  • Team development: Leads and develops the abilities and skills of the members of the chapter, increasing their productivity in the delivery of value to customers
  • Guide, motivate and inspire chapter members
  • Provide regular reports and updates on the chapter’s performance
  • Foster Dev-ops within the chapter
  • Promotes innovation and continuous improvement together with scalable and sustainable development within Revenue management tribe
  • Defines the professional standards/work methodology in the chapter around product design and deployment
  • Leads and develops the abilities and skills of the members of the chapter, increasing their productivity in the delivery of value for customers.
  • Defines processes of interaction, transfer of knowledge and tool sharing among the members of the chapter.
  • Holds responsibility for the performance evaluation of the members of the chapter regarding their personal development.
  • Establishes regular feedback sessions and owns the performance development cycle for chapter members.
  • Works with the Tribe Lead to provide workforce planning, to include recruitment and development.

Qualifications

  • Must have technical / professional qualifications:
  • BSc /B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering or a similar field
  • At least 3 years’ experience in Convergent billing system.
  • Great Stakeholder management skills
  • Leadership and coaching skills
  • Demonstrate excellent Planning and organizing skills
  • Team spirit and good communication abilities
  • Knowledge of Machine learning, Robotic Process Automation and Cloud technologies will be an added advantage.

Closing date: 2 June 2022

Technical Product Owner (TPO)- Enterprise Billing Automation

Brief Description

Reporting to Tech Lead Revenue MGT and Financial Reporting, the position holder will be responsible for leading delivery in the Enterprise billing automation squad within BSS tribe, leading the engineers in the Squad supporting the Enterprise billing squad, work with the cross-functional team in the squad to define the squad priorities, roadmap, delivery and quarterly benefit reviews and coordinate knowledge sharing among the team members ensuring initiatives are rolled out with the right quality. The Tech Lead will also steer developing the skills of all team members in the squad.

Key Responsibilities

  • Business Delivery: Work directly with the Enterprise business units to automate billing processes for all the Enterprise products. Own Roadmap and Gap analysis discussions with the business teams. Own Requirements analysis and documentation. end to end solutions integrations including Patch implementation.
  • Stakeholder Management: work closely with the stakeholders, Support in the identification of risks, dependencies, and impediments, to facilitate finding solutions, collaborating with other teams and stakeholders, and actively escalating when necessary, to ensure timely resolution.
  • Vendor Management: work closely with the vendor to provide the solutions (Change requests) to the business and ensure SLAs adherence
  • Team development: Ensure team members acquire the relevant skillsets through knowledge transfer, coaching, mentorship and defining clear learning paths
  • Provide regular reports and updates on the squad’s performance
  • Promotes innovation and continuous improvement together with scalable and sustainable developments
  • Defines the professional standards/work methodology in the chapter around product design and deployment
  • Leads and develops the abilities and skills of the members of the chapter, increasing their productivity in the delivery of value for customers.
  • Defines processes of interaction, transfer of knowledge and tool sharing among the members of the chapter.
  • Holds responsibility for the performance evaluation of the members in the squad.
  • Works with the Tribe Lead to provide workforce planning, to include recruitment and development.
  • Participates as an expert, solving complex problems related to area of expertise on an ad hoc basis with other teams within the tribe
  • Establish regular feedback sessions and owns the PD cycle for team members.
  • Acts as a mentor for the specialist resources within their practice, helping them grow in expertise and experience new areas.
  • propositions to deliver the business strategy ensuring the Billing KPIs are met.

Qualifications

  • BSc /B-Tech in computer Science/Electrical and communication/ Telecoms, Engineering or a similar field
  • At least 5 years’ experience in Convergent billing system, Knowledge on CRM processes,2 years of which should be in product development.
  • Great Stakeholder management skills
  • Leadership and coaching skills
  • Demonstrate excellent Planning and organizing skills
  • Team spirit and good communication abilities
  • Proven Track record in delivering results

Closing date: 2 June 2022

Manager – Integrated Media

Detailed Description

Reporting to the Chapter Lead – Integrated Media The role holder will be responsible for be responsible for delivering integrated media strategy and plans on initiatives that deliver to business objectives for various units across the organization with a higher inclination to digital media in-line with our strategic positioning of becoming a purpose led technology company by 2025

Responsibilities

  • Will work with internal business units and agency teams towards development of integrated media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
  • Will be responsible for consolidated digital media effectiveness and efficiency KPI’s set out towards delivery of mission objectives and targets
  • Will be responsible for budget management including: assistance in allocation of monthly budgets, and financial reconciliation on a weekly, monthly and quarterly basis.
  • Responsible for identifying, seeking approval, incubation and implementation of Marketing technologies that will drive effectiveness in digital media
  • Will be responsible for delivering digital assets / platforms e.g. microsites when required for execution of the digital strategy
  • Will be responsible for setting up campaigns on Google ecosystem, Meta family (Facebook), Twitter etc plus setting up and managing tags for attribution.
  • Will be responsible for monitoring and analysing integrated media campaign performance data in order to suggest structural improvements that will optimize ad campaigns.
  • Will be the overall digital lead under Brand COE driving digital transformation agenda and digital media effectiveness
  • Will be personally responsible for  identifying new digital opportunities, keeping up with the dynamic trends and  benchmarks in the media industry through continuous research and training.
  • Collect and package data driven actionable insights from the media platforms with clear recommendations to the business  to influence decisions.
  • Identify and deliver media partnerships relevant to the units they support and negotiate value
  • Deliver Cost optimization on all digital media buys to ensure maximum value and lowest possible cost is delivered against set bench mark KPIs
  • High level stakeholder management and engagement to seek approvals for integrated media strategy and plans
  • Give input into the creative development process as the channel custodian on what works aligned to the media strategyy
  • Management of the integrated media agency to deliver world class media campaigns.

QUALIFICATIONS

Must have technical / professional qualifications:

  • A bachelor’s Degree in Marketing and or digital related courses.
  • Related Skills certification online or offline e.g. Facebook Blueprint
  • Marketing professional certification – will be an added advantage
  • Should have more than 5 years continuous experience in integrated Media management with an inclination to digital media
  • Proficiency in creating media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
  • Should have a proven track record in media planning, buying & optimization for similar size or larger business than Safaricom
  • Should be a consistent performer who delivers to daily, weekly and monthly digital marketing KPI’s
  • Good with people and stakeholder management
  • Should be a quick and efficient decision maker.
  • Should be able to work well under pressure and tight deadlines.
  • Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
  • Should have excellent communication skills

Closing date: 31 May 2022

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