Banker, Inbound at Stanbic Bank Kenya · Nairobi County, Kenya (On-site)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

Qualifications

Minimum Qualifications

Type of Qualification: Degree in Business Administration or equivalent

Field of Study: Not applicable

Experience Required

Affluent Clients

Personal and Private Banking

3-4 years

Experience of the bank’s products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics