Britam Job Openings

IT jobs, Computer science jobs, Business related jobs,Customer Service, Audit jobs,

Customer Service Assistant

Key Responsibilities:

• Implement the customer experience strategy and ensure high standards of Customer Service are maintained at the branch level in the respective branch.
• Investigate and respond to all customer enquiries promptly at the branch level.
• Escalate complex queries to the appropriate functional area.
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Carry out customer, FA and product related document processing including scanning and indexing documents in the Document Management System.
• Process pension queries and generate member statements on request.
• Premium receipting and posting/allocating to the Line of Business systems and preparing daily premium reports.
• Initiate processing of AMC business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
• Maintain an accurate record of all customer interactions in CRM through walk-in clients, phone calls, letters, FAs, emails and other customer interactions.
• Preparation of the branch operations reports.
• Maintain a neat and accurate petty cash record book and ensure petty cash float levels are kept.
• Hold brief in the event the underwriting associate is absent by performing that role/tasks.
• Perform any other duties as may be assigned from time to time.
• Drive customer self-service by encouraging all walk-in clients to sign up to the customer portal and offer necessary support.
• Ensure business retention by taking initiative to conserve cancellations and surrenders before processing customer instructions.

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Key Performance Measures:

• As described in your Personal Scorecard.

Knowledge, experience and qualifications required:

• Bachelor’s degree in a business related field.
• At least 2- 4 years’ experience in a similar position.

Technical/ Functional competencies:

• Customer service skills.
• Decision making –ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.
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Internal Auditor (Information Systems)

Key responsibilities:

• Conduct continuous risk assessment of the information and technology environment in the group.
• Execute the IS audit plan and when required, oversee the activities of the IS Audit team, using a risk based approach / methodology.
• Be involved in the development of the Group’s annual Information and Systems audit plan.
• Continuous review of internal processes and controls to determine their effectiveness of the Group’s risk management plans.
• Should be capable of facilitating an integrated approach to IT and business auditing.
• Assist IS Audit manager to coordinate with external auditors on IT related matters.
• Provide knowledgeable advice on engagements relating to information systems, controls and processes.
• To be involved in pre and post implementation reviews for new and internally developed systems, and in the review and follow up of computer security matters.
• Develop new, enhance and / or improve and maintain a sound audit manuals, work papers audit procedures and standards.
• Attend to other relevant duties and responsibilities as may be assigned by the IS Audit Manager.
• Determine internal audit scope for particular assignments.
• Maintain open communication with management and audit department management.
• Identify and communicated to management “continuous improvement initiatives, and evaluate the adequacy of internal control systems.
• Gather adequate audit evidence to support findings and suggestions for improvement.
• Assisting the Manager in the review and documentation of existing internal control systems for adequacy and effectiveness, and making recommendations for improvement.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures:
As would be described in your Personal Score Card.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

• Bachelor’s degree in relevant field (IT, Computer science or business).
• Certified Information Systems Analyst (CISA), CRISC or CISM.
• 4-6 years working experience in an Audit related field.
• Good understanding of the SDLC and agile.
• Knowledge and experience of operating systems, databases, IT networks (LAN & WAN) and financial applications.
• Working knowledge of IT / IS and governance standards (COBIT, ITIL, NIST, OWASP, ISO 27001).
• Good understanding of IT risks.

Technical/ Functional competencies:

• Knowledge of internal audit procedures.
• Knowledge and experience in data analysis / analytics.
• Decision making – ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.

APPLY HERE