Client Relations Assistant At Mission for Essential Drugs and Supplies

The position will report to the Client Relations Supervisor and will be responsible for Booking and keying-in customer orders as well as handling enquiries.

Key Responsibilities

1. Receive and direct clients/visitors to various service points
2. Vetting, booking and cancellation of customer’s orders for efficiency in order processing
3. Receive and respond to enquiries on orders for customer satisfaction
4. Receive and document telephone orders for efficiency in order processing
5. Key in booked orders
6. Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction

Requirements:

1. Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field
2. Proficiency in the use of computer
3. At least two (2) years of work experience in a busy customer service environment
4. Functional skills; client relations, communication, organizational skills
5. Behavioral competencies; integrity; interpersonal relations; attention to detail; self-driven and amiable