Customer Success Internship at Elloe

Responsibilities

• Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with Elloe
• Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner
• Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs
• Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively
• Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes
• Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates
• Monitor health scores, satisfaction levels, and customer engagement
• Maintain and update data in customer success management software

Benefits

• Lots of challenges and opportunities in combination with respect and flexibility for your educational purpose.
• Highly motivated, growing, the diverse team made up of many different nationalities
• Great autonomy, strong responsibilities, and a career boost for any entrepreneurs
• Continuous learning & development opportunities
• You will get positive, collaborative, and supportive colleagues.
• Be part of an organization with great opportunities for professional growth!

What you need to know

• We are looking for an Intern who can start immediately. We are quite flexible, so if you have any questions regarding starting day or duration, don’t hesitate to contact us!
• You will be working from remotely in Nairobi, Kenya.
• The internship runs for five to six months, depending on your needs.
• Apply for the position by sending your CV through the Apply button.