Head of Housekeeping at a Well-Established Hospitality Company

JOB DESCRIPTION FOR HEAD HOUSEKEEPER

• Deliver excellent customer service, at all times
• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas
• Service all bedrooms and corridors, in line with company policy
• Create and work to daily job lists from the room status list, arrivals and departures list
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Maintain the stocking levels of all point-of-sales and consumables
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Reset lighting to the current standards
• Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades
• Store all soiled and clean laundry in line with company policy and complete the required documentation
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Report any security issues to line manager
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office