Job Description:

IEK is seeking an ICT Officer to support the secretariat in providing first-class application support and services to users, ensuring a properly secured and managed system environment. The ICT Officer will assist in technical support, system maintenance, and ensuring the smooth functioning of ICT systems.

Responsibilities:

•  Assist in the implementation of the Membership Information Management system and provide continuous operational support to users.
•  Support day-to-day IT tasks, including staff support, IT systems setup and installation, and systems management.
•  Assist in managing the Institution’s network infrastructure to ensure efficient operation of machines, servers, and networks.
•  Aid in managing electronic communication systems, including Email, Internet, and website, and assist in resolving internet connectivity issues.
•  Support the maintenance of the Institution’s website and assist in updating it with relevant information.
•  Assist in maintaining an up-to-date inventory of IT equipment and recommend equipment replacements as needed.
•  Provide support in offering technical advice on new technologies to enhance service delivery.
•  Assist in ensuring high standards of integrity, availability, and confidentiality of all Institution’s data, information, networks, systems, and other IT resources.
•  Support data backup procedures and conduct regular tests as per the backup plan.
•  Assist in ensuring all machines and systems are up to date with the current anti-virus software and installing software updates and security patches.
•  Assist in conducting regular system audits and preparing reports for management.
•  Provide support in scheduling webinars and Institution’s zoom meetings.
•  Aid in ensuring that the Institution’s hybrid and virtual events are live streamed seamlessly.

Qualifications:

•  Bachelor’s degree in computer science, Computer Technology, Information Technology, or related field.
•  Certification in Information Technology related professional courses will be an added advantage.
•  Minimum two year of experience in IT support or related field in a busy work environment.
•  Familiarity with modern web programming tools/platforms.
•  Basic knowledge of database management systems.
•  Membership in a professional body is an added advantage.
•  Excellent customer service skills.
•  Knowledge of networking fundamentals and general network setup.
•  Familiarity with Linux and Windows Servers.
•  Ability to support Windows, Linux, Unix, and Mac OS users’ workstations.
•  Self-starter with strong problem-solving skills and a proactive attitude.