Primary Purpose:

The position is responsible for increasing and maintaining quality standards in the proper use of Contractor Management System, Interpreters in both Pre-screening and USCIS interviews, in pre-departure orientations, and translating written materials into the key languages of our refugee populations.

Essential Duties:

• Updates and maintains the RSC Africa Interpreter and Child-minder database.
• Develops resources for use by Interpreters/ Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters/ Child-minders.
• Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
• Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters.
• Provides in-house training to RSC staff on how to effectively working with Interpreters/Child-minders. Submits monthly reports on the status of activities.
• With guidance from the Interpreter Supervisor, provide training to Contract Interpreters/Child-minders in sub-Sahara Africa.
• Assist the Interpreter Supervisor, plan, execute and support Interpreter/Child-minder Training and Monitoring circuit rides.
• Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
• Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
• Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
• Translate materials as required/ requested.
• Coordinate with Date Integrity to develop reports related to Interpreters Management.
• Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately.
• Maintains a current knowledge of the United States Refugee Admissions Program.
• Travels periodically to field locations throughout sub-Saharan Africa.
• Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.

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Qualifications:

Experience: 

• Written and verbal knowledge of at least one of the main RSC Africa processing languages required. (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.)
• 1.5 years’ experience as an Interpreter or as a Coordinator of Interpreters preferred.
• Three (3) year’s work experience required
• Supervisory experience preferred.

Skills: 

• Demonstrated ability to develop and deliver quality training programs.
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Education & Certifications: 

• High School diploma is required for this role

Abilities:

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;
• Analyse and solve complex problems and make sound decisions;
• Work with minimal supervision
• Maintain a high-performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).