KRA Hiring Assistant Manager (ICT)– Service Support

KRA Hiring Assistant Manager (ICT)– Service Support

The Kenya Revenue Authority (KRA) is the principal revenue collector for the Government of Kenya with the primary goal to deliver Kenya to financial self-sufficiency through effective tax revenue mobilization. KRA is seeking a result-oriented, self-driven individual of high integrity to fill the position of Assistant Manager (ICT)– Service Support, which is domiciled at Corporate Support Services Department.

Purpose of the job:

Managing and coordinating ICT service support

Key Responsibilities of the job:

• Resolve end user work tickets, complex incidents and service requests as assigned within defined SLAs.
• Management of IT end user devices (configuration, deployment, update inventory and perform preventive maintenance in accordance to KRA standards and policies)
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
• Management of Performance, Audit and Integrity programmes

Academic qualification:

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.
• Post Graduate degree in related field is an added advantage.

 Professional Qualifications

• Certification in any of the following; IT Governance, ITIL, CompTIA A+, CompTIA N+, MCSE/MCSA
• Project Management certification is an added advantage
• Membership in a recognized IT related professional body. 

Work experience:

• Minimum four (4) years’ experience in IT service support in a large or busy organization with at least one (1) year in a supervisory role.
• Competence in Windows Active Directory Management, MS SharePoint, System Centre Configuration Manager(SCCM) or System Centre Operations Manager (SCOM) Tools, network management and of Group Policy Objects
• Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.
• Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.

Key Competencies:

• Resilience, Focus, result oriented and a team player
• Strong analytical, diagnostic, decision making and problem solving skills
• Attention to details and ability to work under minimum supervision.
• Proactivity and strong interpersonal skills

Job Application Guidelines

Registration:

• Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
• After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

• After registration go to https://erecruitment.kra.go.ke/login
• Key in your username and password then click on ‘Log in’ to access your account.
• After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

• On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
• Click on ‘My Profile’ to create and update your profile.
• Follow the instructions to complete your profile.
• The process will end by clicking the tab “Overview and Release”.
• Ensure you click the check box on the page to complete the profile.

Application process:

• To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
• Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
• Click on the Job posting to display the details of the position.
• To apply for the position, click ‘Apply’ button at the top of the page.
• Follow the instructions to complete and submit your application.
• Kindly note that all mandatory fields must be completed.
• To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

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