ENGIE
Loan Recovery Officer Job (3 Positions) at ENGIE,
Loan Recovery Officer Job (3 Positions) at ENGIE
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ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
Loan Recovery Officer (3 Positions)
Job Purpose/Mission
Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
- Carrying out customer loan work-outs.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio.
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills
Experience:
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for Mysol and its mission to plug in the world
Qualifications:
- Holder of bachelor’s degree in business administration or any other related field
- 1-year Previous experience in loan recovery preferably in a call center setting.
Method of Application
Interested and qualified? Go to ENGIE on boards.greenhouse.io to apply