Office Assistant at Inkomoko

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa.

Inkomoko has 350+ staff in 20 offices across Rwanda, Kenya, Ethiopia, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are expanding to 4 additional countries to serve more than 550,000 entrepreneurs with our services and growing our $30M loan fund.

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback.
• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
• We Eat Goat:   we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

Inkomoko reflects the communities we serve. Displaced persons and women are strongly encouraged to apply.

Inkomoko is looking for a responsible Office Assistant to support the team in Eldoret at the front desk and provide professional administrative support to the company.

RECEPTIONIST DUTIES (50% time) 

• Ensure the office is open and closed on time
• Maintain professional front office/receptionist area & answer the office telephone
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Complete administrative tasks while seated at the front desk throughout the day
• Ensure security at the front desk

OFFICE ADMINISTRATION (20% time) 

• Office supply management – ensure office has all supplies needed for successful operations
• Stock control and monitoring for all chemicals and materials used
• Communicate to the management in case of any repairs or maintenance required.
• Reserve and prepare rooms for meetings – must be on-time before meeting start, including  tech
• Clerical duties, including filing, photocopying, scanning

HOUSEKEEPING AND HYGIENE SERVICES (30% time) 

• Maintain a clean office environment and ensure that all offices, entrances and rooms are kept clean on a daily basis. (Dusting of furniture, emptying of rubbish bins daily and periodic cleaning of the refrigerator, microwave oven etc.)
• Use mops and cloths for cleaning different areas to prevent cross infection
• Cleaning of carpets/Curtains periodically.
• Washing of office crockery and cutlery
• Cleaning and removal of cobwebs on wall/ceiling/windows and doors.
• Removing visible stains on the walls.
• Other duties as assigned.

Successful candidates must navigate fast-paced environments with enthusiasm and incredible attention to details.   Minimum qualifications include:

• Ability to meet deadlines and work independently with the highest personal integrity
•  Basic computer skills with MS Excel and Word
• High level of customer service, with experience in customer care roles
• Previous professional work experience
• Holder of a Bachelor degree or related Advanced Diploma
• Good Communicator in English and Swahili
• Must be residing in Eldoret

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Goal-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact to your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits

To Apply

If you’re excited about this role, please submit your cover letter and CV.

Tell us about what you’ll bring to this growing company.

Inkomoko is committed to justice, diversity, equity and inclusion.  As we seek to reflect the communities we serve, women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

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