Retention Officer At Old Mutual

Retention Officer At Old Mutual

Job Description

• Relationship Manager – Managing and retaining good relationship to ensure smooth & maximum retention of business.
• Initiate approval of renewal terms in liaison with the underwriting team
• Arranging and attending renewal review meetings with intermediaries
• Responsible for the allocated renewal budget.
• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes
• Ensure premiums payments plans are obtained at the point of confirming renewals.

1. KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios.
• Provide excellent and prompt service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions
• Follow up on risk improvement implementations.
• Quarterly and monthly review of performance and engaging clients/intermediaries for improvements
• Support credit control by collecting all renewal premiums.

2. SKILLS AND COMPETENCIES

• Product knowledge and functions of the various departments.
• Presentation and negotiations skills

3. KNOWLEDGE & EXPERIENCE

• 3 years’ experience in the Insurance Industry

4. QUALIFICATIONS

• Business Degree
• Insurance Qualifications

Closing Date 31 October 2023

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