Position: Quality Assurance Officer – Laboratory Services

The Quality Assurance Officer – Laboratory Services will coordinate Equity Afia laboratory quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered by Equity Afia.

They shall be responsible for:

• In Liaison with the Head of Clinical Services, develop and implement a formal clinical quality and patient safety program.
• Monitor the implementation of clinical safety program in the laboratory department.
• Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.
• Providing technical guidance and support to the HR department to ensure an effective staff management process for the facilities is in place and is operational.
• Ensure clinical staff are current with up-to-date clinical information and practices.
• Ensuring that laboratory operations comply with established standards and regulations.
• Implement continuous medical education programs for laboratory staff across the Equity Afia network.
• Initiate an annual budget plan to run the laboratory quality programs.
• Support the procurement processes of clinical items for the medical centres.
• Conduct internal and external controls to monitor the performance of the section and take prompt action to maintain quality service.
• Monitor the implementation of safety program in the department.
• Ensure all incidences are captured, investigated, and resolved as well as implementing preventive measures to prevent potential occurrences.
• Maintain communication with accrediting and regulatory bodies.
• Auditing compliance and conducting all scheduled and random audits of Equity Afia clinics.
• Advice the Head of Clinical Services on unfavourable trends in unmet indicators for timely remedial action.
• Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/corrective action.
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications
Desired Academic & Professional Qualifications

• Diploma or Higher Diploma or BSc in medical laboratory sciences.
• Quality or Health Services Management background.
• At least 5-years’ post-qualification experience in a busy medical lab setting.
• At least 2 -years’ experience implementing quality management systems in a busy clinical set up.
• Membership and duly licensed by a professional body (Kenya Medical Laboratory Technologies and Technicians Board).
• Good Laboratory quality accreditation system knowledge.
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements.
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks.
• Good leadership/people/ team skills

Position: Quality Assurance Officer – Pharmacy Services

The Quality Assurance Officer – Pharmacy Services will coordinate Equity Afia quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered at Equity Afia.

They shall be responsible for:

• Develop, implement, and maintain a robust quality management system for the pharmacy, in compliance with relevant regulations and guidelines.
• Conduct regular inspections and audits of pharmacy operations, facilities, and documentation to identify areas for improvement and ensure adherence to quality standards.
• Perform risk assessments to identify potential quality issues and develop strategies to mitigate them.
• Collaborate with internal departments and external stakeholders to establish and maintain quality agreements and supplier quality programs.
• Review and approve standard operating procedures (SOPs), validation protocols, batch records, and other relevant documents to ensure compliance with regulatory requirements.
• Monitor and evaluate product quality complaints, deviations, and non-conformances, and lead investigations to determine root causes and implement corrective actions.
• Provide training to pharmacy staff on quality-related topics, including GMP, quality systems, and documentation practices.
• Stay up to date with regulatory changes and industry best practices related to pharmaceutical quality assurance.
• Prepare and submit reports to regulatory agencies as required.
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications
Desired Academic & Professional Qualifications

• Diploma in Pharmacy or Bachelor of Pharmacy
• Quality or Health Services Management background
• At least 5-years’ post-qualification experience clinical practice
• At least 2 -years’ experience implementing quality management systems in a busy clinical set up
• Membership and duly licensed by a professional body (Pharmacy and Poisons Board)
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements.
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks.
• Good leadership/people/ team skills

Position: Quality Assurance Officer – Nursing Services

The Quality Assurance officer– Nursing Services will coordinate Equity Afia quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered at Equity Afia.

They shall be responsible for:

•  In Liaison with the Head of Clinical Services, develop and implement a formal clinical quality and patient safety program.
• Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.
•  Providing technical guidance and support to the HR department to ensure an effective staff management process for the facilities is in place and is operational.
• Ensure the clinical staff are current with up-to-date clinical information and practices.
• Ensuring that clinical operations comply with established standards and regulations.
• Participates in budget development.
• Support the procurement processes of clinical items for the medical centres.
• Conduct internal and external controls to monitor the performance of the section and take prompt action to maintain quality service.
• Auditing compliance and conduct all scheduled and random audits of Equity Afia clinics.
• Advice the Head of Clinical Services on unfavourable trends in unmet indicators for timely remedial action.
•  Lead Equity Afia clinics in conducting Root Cause Analysis (RCA) and implementation of preventive/corrective action.
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications
Desired Academic & Professional Qualifications

• Diploma in Nursing, or Bachelor of Science in Nursing
• Quality or Health Services Management background
• At least 5-years’ post-qualification experience clinical practice
• At least 2 -years’ experience implementing quality management systems in a busy clinical set up
• Membership and duly licensed by a professional body (Nursing council of Kenya)
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements.
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks.
• Good leadership/people/ team skills