Jobs at Inkomoko

About the Opportunity

• The Training Support Associate (TSA) will be working reporting to the Trainer to implement Inkomoko training for a variety of businesses across Nairobi. Specific responsibilities include:

Responsibilities
TRAINING COORDINATION & ADMINISTRATION (60% time)

• Maintain a database and records of training participants with fidelity
• Assist in the participants’ training evaluation
• Assist in logistics such as securing the venue, stationery purchase, printing, booklet distribution, etc.
• Maintain a filing system for training-related documents (e.g. Training participant survey documents)
• Be the person of contact for all training participants for training communication
• Be the Inkomoko Kenya Brand Ambassador by providing great customer service to training participants
• Outreach to “hard to reach” training participants
• Support the procurement team in sourcing and ordering office/Kitchen supplies for the Nairobi  office as the need arises
• Follow up and collect invoices and any pending payments, including utilities for the Nairobi office
• Liaise with the cleaner to ensure that all offices, facilities, and rooms are kept clean on a daily basis
• Deal with suppliers in a professional and cost-effective way
• Provide administrative support to Inkomoko Kenya staff as requested
• Support the business consulting team during client recruitment
• Support managers in day-to-day office management

COMMUNICATION (40% time)

• Handle & translate documents from English to Swahili or any other language as may be required
• Explain to Community Leaders and visitors the work of Inkomoko Kenya
• Assist M&E Associate in collecting data and post-training surveys.

Minimum Qualifications
The ideal candidate will fulfill the following requirements:

• 1+ years of work experience in a relevant or applicable field
• Experience in consulting, business planning, and providing business advice
• Strong financial and accounting skills; familiarity with business financial policies in Nairobi
• Flexible and able to deliver results under pressure
• Excellent computer skills, especially with MS Excel and Word
• Good written and oral communication skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Outgoing and social
• Honest and professional
• University education OR currently pursuing it
• Be between the ages of 25-35 years.
• Excellent communicator to audiences in Swahili and English plus other languages (s) spoken in the camp/settlement
• Access to a smartphone 24/7 is a plus.
• The candidate should not be employed by any other organization with camp/settlement activities.

What You’ll Get

• This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact on your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

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About the Opportunity

• This position provides you with the opportunity to work directly with our entrepreneur clients in Inkomoko communities. As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities.
• Inkomoko seeks a highly talented and experienced Business Development Advisor to coordinate and work directly with our entrepreneur clients in Nairobi.
• The position holder will be based in Nairobi and will report to the Business Development Manager. Specifically, the positions responsibilities include:

Responsibilities

• Business Development Support & Client Relationship Management (50% of time)
• Recruit idea-stage and existing micro and small businesses for the Inkomoko program
• Conduct business assessments to identify entrepreneurs’ needs and market opportunities
• Intake process of program entrepreneurs and conducting monthly site visits to assess business need and opportunities
• Provide informed, strategic, and realistic advice to help clients meet their objectives for business growth.
• Advise entrepreneurs on financing and investment opportunities/challenges;
• Help entrepreneurs prepare for financing or investment opportunities (Investment and equity financing). Conduct ongoing site visits to provide real-time coaching to the Business Associates (BA) and clients on existing business challenges and opportunities
• Connect clients to other Inkomoko services, including access to finance, advocacy and market linkages.
• Keep up-to-date the clients’ business information in an accurate manner using the applicable project management tools.
• Manage the schedule and delivery of services throughout entrepreneur engagements;
• Regularly track and report on the progress of entrepreneur work and deliverables;
• Assist investment colleagues with investment applications, due diligence, and any other investment processes.

Training (30% time)

• Manage training for all incoming refugees and host entrepreneurs in the Business Growth Department
• Implement training as part of the ongoing classes scheduled for Inkomoko entrepreneurs
• Identify and enroll entrepreneurs to join INKOMOKO program
• Deploy a wide variety of training methods both in person and digital – iterating as needed
• Coordinate with the training team/BAs in organizing training logistics, field activities such as focus group activities, refresher training and training supplies ensuring all are within budget.
• Provide the training using Inkomoko training materials in Kiswahili, English & any additional language as required within the area of operation
• Draft training reports and update the online reports;
• Mobilize and follow up on entrepreneurs to ensure high attendance;
• Coordinate with the Senior trainer andTraining Support Associate for smooth logistics;
• Participate in capacity-building workshops on a range of topics related to business growth, including HR, accounting, finance, marketing, human-centered design, and innovation.
• Location activities coordination and administration (20% time)
• Develop a good relationship with all partners and local authorities in and near their work location
• Represent Inkomoko in all relevant location events and other partner stakeholder activities as guided
• Assist other Inkomoko staff with all location mobilizations & sensitizations
• Assist the MEL Department with surveys and data collection
• Support and coordinate with the MEL, training and admin teams on location activities
• Assist the Inkomoko Investment team to follow up with clients’ loan repayments

Communication & reporting (10%)

• Provide weekly and monthly program reports on time to the supervisors
• Communicate program details to host & refugee clients, as requested by Inkomoko
• Communicate to Inkomoko leadership about any gaps/challenge faced by clients during program implementation
• Represent Inkomoko as an ambassador, outreach to existing structures in the communities
•  Perform any other duties as assigned

Minimum Qualifications

• We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, resilience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

•  Bachelor’s Degree in Business Administration/Management or related field
•  3+ years of work experience in business development services or applicable field
•  Experience in relationship management skills, business planning, and coaching
•  Excellent computer skills, especially with MS Excel and Word
•  Good written and oral communications skills
•  Good presentation and training skills
•  Shows perseverance, personal integrity, and critical thinking skills
•  Show personal drive, initiative, and learning agility
•  Must speak fluent English & Swahili; knowledge of other local languages is an added advantage
•  Must be able to legally work in Kenya

What You’ll Get

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact on your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

go to method of application »

About the Opportunity

• Inkomoko Kenya is currently seeking a qualified Business Development Manager as a key person in our leadership team. The successful candidate will have the following duties:

Responsibilities
DEPARTMENT MANAGEMENT (20% TIME)

• Provide strategic direction and leadership for Inkomoko Kenya’s operations and programming in Nairobi
• Manage the schedule and delivery of services to achieve company-wide KPIs, raising concerns and creating solutions to overcome barriers to delivery and improve efficiency.
• Elevate trends and insights to senior management, helping to inform future strategies.
• Support the leadership in managing the budget, keeping all costs within allocated expense limits
• Cooperate closely with the BGS Director on activities and performance.
• Prepare regular reports and presentations for the Regional BGS Director to keep updated on the progress of projects.
• Incorporate lessons learned from M&E into new solutions for impact and efficiency.
• Coordinate with colleagues in the Loan Department to decrease risk for the company.
• Identify areas for improvement and recommend corrective actions to enhance overall performance and client satisfaction.
• Ensure the program is aligned with organizational goals and objectives.

STAFF MANAGEMENT (40% TIME)

• Supervise all staff operating within the Inkomoko Kenya Nairobi operations.
• Work closely with the People & Culture department to recruit, hire, train, assess performance, and manage time off and other HR matters to ensure the department meets its KPIs. Manage, coach, and develop Business Development Associates (BDAs) to provide high quality services to at least 1,200 refugee and Kenyan entrepreneurs annually.
• Provide expert advice and help BDAs to navigate challenges/make sound business decisions with their clients.
• Advise staff on how to serve entrepreneurs on operations, sales, and bookkeeping processes.
• Advise staff on how to serve entrepreneurs on financing and investment opportunities/challenges.
• Train and coach staff on the use of reporting tools, and other company standards.
• Identify professional development opportunities for staff and support their growth and career advancement.
• Foster a culture of continuous learning and knowledge sharing within the organization.
• Train and mentor staff members to ensure they have the necessary skills and knowledge to effectively carry out their roles.

MONITORING & EVALUATION (20% TIME)

• Serve as the local lead for MEL, coordinating with the Inkomoko MEL Director in Rwanda.
• Ensure local M&E staff have sufficient tools and plan for both control and test groups, and that protocols are carried out perfectly.
• Work closely with the MEL team in Kenya in data analysis, identifying trends of qualitative and quantitative data, assessing program impact and identifying areas of improvement.
• Create meaningful reports with insight for senior management and partners as needed.
• Use data insights to inform decision-making and make recommendations for program improvements.

EXTERNAL RELATIONS (10% TIME)

• Maintain and grow Inkomoko Kenya’s relationships with various program partners and external stakeholders – particularly in Nairobi in collaboration with the BGS Director Kenya.
• Stay up-to-date with entrepreneurship trends across Kenya.
• Connect our entrepreneurs to new insights in trade strategies and other initiatives.
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums.
• Identify and pursue partnership opportunities to expand program reach and impact.
• Collaborate with partners to develop joint initiatives and leverage resources to maximize impact.

ADMINISTRATION (10% TIME)

• Work with the BGS Director Kenya to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Rwanda Headquarters Finance Department to manage client payments, and local expenses
• Set up a new Branch Office; negotiate office lease, purchase needed equipment, etc.
• Manage and oversee other office logistics
• Other duties to support organizational culture and leadership

Minimum Qualifications

• We are seeking individuals who can bring lasting impact to our work. We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate must demonstrate previous experience with:

• Proven track record of  independently managing  large scale projects.
• Exceptional ability to lead and supervise diverse teams with a strong emphasis on cultural sensitivity
• Skilled with expertise in market linkages and value chain management to MSMEs
• Good written and oral communications skills
• Shows perseverance, personal integrity, and critical thinking skills
• Minimum a Bachelor Degree, advance degree strongly preferred
• Experience in entrepreneurship industry (consulting, business planning, finance)
• Must speak fluent English and Swahili

Additionally, the successful candidate will most likely also have:

• 5+ years of work experience in relevant or applicable field
• Experience partnering with UNHCR and DRS is preferred
• Excellent computer skills, especially with MS Excel and Word
• Good presentation and training skills.

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About the Opportunity

• Inkomoko seeks a talented and experienced staff to train, coordinate and work directly with our entrepreneur clients in Nairobi. The Senior Trainer will implement Inkomoko training for a variety of businesses across Nairobi. Specific responsibilities include:

Responsibilities
CLIENT MOBILIZATION AND ENROLLMENT  (5%)

• Conduct outreach activities, including community meetings and networking events, to raise awareness about the program and recruit potential participants.
• Support in identifying, engaging, and mobilizing urban refugees and Kenyan community entrepreneurs for participation in the Inkomoko  program.
• Maintain a database of potential and enrolled participants, ensuring accurate and up-to-date records.
• Represent Inkomoko Kenya as an Ambassador and collaborate with community leaders, NGOs, and other stakeholders to identify and refer eligible candidates for the training program
• Advise on participants’ criteria to fit the culture, program and doing business in the community

TRAINING IMPLEMENTATION (70%)

• Manage trainings for all incoming clients
• Adapt training materials to meet the specific needs and cultural context of urban refugees and Kenyan community entrepreneurs
• Deploy a wide variety of training methods – both in-person and digital – iterating as needed
• Plan and implement training of trainers (ToTs) as part of the ongoing classes schedule for Trainers, BDAs, Training Support Associate/Field staff.
• Implement training for Inkomoko partners.
• Translate all training materials/content to local languages.
• Coordinate and ensure that all the entrepreneurs in the program are informed and attend all planned training
• Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time with support from Training Support Associates.
• Deliver training to over 1, 200 entrepreneurs per cohort using Inkomoko training content.
• Recommend clients that need extra/specific attention to the relevant Business Development Advisors of the location
• Participate in capacity-building workshops on a range of topics related to business growth, accounting, finance, marketing, human-centered design, innovation, etc.
• Supervise and coach the assigned, Training Support Associates, Interns to deliver excellent service to entrepreneurs.
• Complete all the program training in the due time and within budget.
• Draft training reports and updates the online reporting tools.

MANAGEMENT (20% TIME)

• Supervise and coach the assigned trainers and Training Support Associates to deliver excellent service to entrepreneurs.
• Set work plans, participate in bi-annual performance reviews and maintain weekly check-ins
• Be aware at all times of key goals and develop daily strategies to achieve them in alignment with budget and culture.
• Participate in local staff meetings and other organizational activities to share information with the team
• Liaise with the consulting and investment teams, our lending partner and other departments to ensure smooth operations.
• Work closely with the Business Development Manager and BGS Director to plan and manage the budget, staffing, and other resource needs to deliver program outcomes.
• Perform other duties as required and assigned by your manager

OPERATIONS & ADMINISTRATION (5% time)

• General maintenance of entrepreneur files, reports, and coordination with colleagues
• Contribute to staff meetings, annual retreats, and monthly entrepreneur Services meetings
• Record billable hours and activities in organizational tracking systems (Odoo, etc)
• Work with the Monitoring, Evaluation and Learning team to ensure that every training is assessed for impact and value to entrepreneurs.
• Coordinate with the Training Support Associate and other training staff or instructors for smooth logistics
• Attend all Company-wide meetings and maintain organizational values in all situations
• Draft training reports and updates the online reporting tools

Minimum Qualifications

• We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, resilience, a sense of humor, and imagination

The ideal candidate will fulfill the following requirements:

•  Bachelor’s Degree in Business Administration/Management or related field
•  4+ years of work experience in business development services or applicable field
•  Experience in relationship management skills, business planning, and coaching
•  Excellent computer skills, especially with MS Excel and Word
•  Good written and oral communications skills
•  Good presentation and training skills
•  Shows perseverance, personal integrity, and critical thinking skills
•  Show personal drive, initiative, and learning agility
•  Must speak fluent English & Swahili; knowledge of other local languages is an added advantage
•  Must be able to legally work in Kenya

go to method of application »

About the Opportunity

• The Business Development Manager will ensure that our Mombasa office meets and exceeds expectations for high-quality business support services to entrepreneurs across the Coast. Specifically, the Business Services Manager will have the following core responsibilities:

Responsibilities
TEAM LEADERSHIP & BRANCH ADMINISTRATION (20% TIME): 

• Develop a clear vision for the program as well as a clear and effective strategy for program implementation and evaluation
• Serve on the Inkomoko Management Team, providing strategic direction and leadership for Mombasa’s growth
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence
• Develop the capacity of the team, deepen understanding of their roles, and assist with career development through coaching, mentorships and other tools available to them
• Promote accountability, communicate expectations and provide constructive feedback via performance reviews
• Work with Director of Client Services and the Kenya MD to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Inkomoko Kenya Finance team to manage client payments, and local expenses
• Other duties to support organizational culture and leadership

CLIENT SERVICES MANAGEMENT (60% TIME)

• Supervise the team of Client Services staff to deliver business development advisory services to entrepreneurs
• Implement Inkomoko’s model of interactive training, assessment, and consulting process with clients
• Increase staff capacity by designing and leading technical training sessions for business advisory team and clients through trainings, workshops, and other events
• Review client business assessments and provide recommendations for improvement
• Provide expert advice; help clients to navigate challenges and make sound business decisions
• Modify existing products and services to meet the demand of Mombasa clients and so that they align with Inkomoko strategy – this includes developing a market-system approach to client services.
• Work closely with clients to develop and articulate a business growth plan that demonstrates impact, growth, and long-term financial sustainability.
• Stay up-to-date with entrepreneurship trends across Kenya and East Africa, connecting our entrepreneurs to new insights in tourism strategies and other government initiatives
• Provide practical strategic advisory and assistance to help clients harness opportunities, structure their business more effectively, and drive growth.
• Advise clients on investment needs and connect them to financial services preferably to our loans portfolio team
• Ensure that all partner/donor deliverables are met while creating the desired impact for Inkomoko clients
• Keep track on reporting requirements and draft reports

CLIENT SALES, MARKETING, and EXTERNAL RELATIONS (20% TIME)

• Maintain perfect understanding of Inkomoko Kenya service offers to be able to explain the right package to clients, after understanding their business needs
• Identify and tap into market opportunities that would be beneficial for Inkomoko Kenya clients, when time allows.
• Partner with the Client Relationship & Partnerships Manager to sell services to clients
• Find, develop, and negotiate proposals/budgets with institutional clients to leverage our core services
• Support external communications, working with the Communications staff to provide case studies and other materials to promote the Inkomoko brand and marketing of our services
• Coordinate with MEL team to identify trends and issues for clients and how we can respond
• Produce reports for donors and partners, featuring insights and learnings from the Mombasa office experience
• Support Inkomoko  fundraising efforts, working with the Fundraising team to lead proposals for the Mombasa office.

Minimum Qualifications
The ideal candidate will fulfill the following requirements:

• Deep understanding of Mombasa economy and connections to Mombasa’s business leaders
• Proven leadership experience building effective and highly communicative teams
• Budget management and project management experience with a diverse set of stakeholders
• Experience in consulting, lending/investment, and business advisory to entrepreneurs in East Africa
• Fluent in Coastal Swahili
• Bachelor’s Degree preferably in business, accounting, etc.
• 7+ years of work experience in relevant field