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Interpreter Support Assistant – Grade 3

Primary Purpose

The position is responsible for increasing and maintaining quality standards in the proper use of Contractor Management System, Interpreters in both Pre-screening and USCIS interviews, in pre-departure orientations, and translating written materials into the key languages of our refugee populations. 

Essential Duties

  • Updates and maintains the RSC Africa Interpreter and Child-minder database. 
  • Develops resources for use by Interpreters/ Child-minders and RSC staff to further improve the efficient and effective use of contract Interpreters/ Child-minders.
  • Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
  • Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters. 
  • Provides in-house training to RSC staff on how to effectively working with Interpreters/Child-minders. Submits monthly reports on the status of activities.
  • With guidance from the Interpreter Supervisor, provide training to Contract Interpreters/Child-minders in sub-Sahara Africa.
  • Assist the Interpreter Supervisor, plan, execute and support Interpreter/Child-minder Training and Monitoring circuit rides. 
  • Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
  • Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
  • Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
  • Translate materials as required/ requested. 
  • Coordinate with Date Integrity to develop reports related to Interpreters Management. 
  • Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately. 
  • Maintains a current knowledge of the United States Refugee Admissions Program. 
  • Travels periodically to field locations throughout sub-Saharan Africa.
  • Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.



  • Written and verbal knowledge of at least one of the main RSC Africa processing languages required. (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.) 
  • 1.5 years’ experience as an Interpreter or as a Coordinator of Interpreters preferred. 
  • Three (3) year’s work experience required
  • Supervisory experience preferred.


  • Demonstrated ability to develop and deliver quality training programs. 
  • Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Education & Certifications: 

  • High School diploma is required for this role


  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;  
  • Analyse and solve complex problems and make sound decisions;  
  • Work with minimal supervision
  • Maintain a high-performance standard with attention to detail;  
  • Work independently and contribute to overall operations of RSC Africa;  
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).