Latest Job Openings at ActionAid International

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Latest Job Openings at ActionAid International

Stories Officer

Stories Officer. Campaigns and Comms · Johannesburg, London, Nairobi

Role: Stories Officer

Directorate/Cluster: Public Engagement and Supporter Growth

Unit: Campaigns and Communications

Grade and Salary: Grade C, salary is locally determined

Location: Johannesburg, Nairobi or London

Budget Holder: No

Reports to: (incl matrix reporting): Digital Content Lead

Applications close on 13th June 2022 at 23:59 GMT Time zone. Please upload an up-to-date curriculum vitae and a covering letter, clearly explaining your suitability against the essential criteria in the job profile.

Role Overview:

The Stories Officer oversees the management and development of ActionAid International’s global content database, StoriesHub, and takes a leading role in commissioning, capturing, editing, quality checking and distributing multi-media content for campaigns, media and fundraising.

The role provides feedback and capacity support from concept through to creative delivery, ensuring where possible that national content commissions also can help achieve global KPI’s.

The role supports the implementation of key aspects of International Child Protection, including training staff on consent and works with the international DPO ensuring that content on Stories Hub is General Data Protection Regulations (GDPR) compliant.

Areas of Responsibilities

1. Strategic Impact and contribution

Development and management of international content

  • Undertake multimedia content commissioning, creative direction and production to deliver the annual Content Plan.
  • Brief content gathering crews overseas and working with local staff (remotely) for major projects, including during humanitarian disasters.
  • Lead and delegate relationship building with ActionAid (AA) country offices globally, building strong, collaborative relationships with colleagues from the global south, so that content and information is informed by ActionAid’s international programme work.
  • Shoot photography and /or videography on content gathering trips when there is a need.
  • Edit images in line with AA visual identity and safeguarding principals.
  • Provide guidance to national multimedia producers and content providers to ensure that resources on the Stories Hub meet technical, safeguarding and copyright specifications.
  • Establish and maintain relationships across the federation to ensure a regular flow of content is uploaded and distributed through the Stories Hub.
  • Oversee the rapid post-production of stories by all content gatherers (internal or freelancers), using AAI templates.
  • Oversee the writing of content gathering briefs, working closely with the Digital Content Lead and stakeholders from other teams.
  • Assists the Programme Quality and MEL team in commissioning and collecting ‘stories of change’ (case studies, images, video) as part of the annual reporting process and contribution to AA’s knowledge base and learning repository.

2. System, Policies and Procedures and Product Management

  • Oversight of the day-to-day management of the StoriesHub
  • Working with the Country Communications staff across the Federation, the Stories Officer oversees the management of ingestion, cataloguing, storage, retrieval and distribution of ActionAid’s digital communications assets.
  • Develop StoriesHub to include new developments in database and image technology. Develop the resource when required and project managing any external development requirements.
  • Develop the StoriesHub as an active distribution network not only as a repository.
  • Keep abreast of new Digital Asset Management (DAM) developments and networking with groups using similar technology.
  • Resolve technical issues to ensure StoriesHub is well maintained.

3. Issue Resolutions, Crisis/Risk Management

Participate in reputational and safeguarding crisis mitigation

  • Ensure that stories are of best possible quality and that content is checked to mitigate organisational risk: ie. is aligned with child protection and image guidelines; ensured dignity; promotes and educates best practice on gathering consent and works to ensure the content on StoriesHub is GDPR compliant.
  • Work with our International Humanitarian Response Team (IHART) during an emergency to support countries to buy, collect or deliver multimedia content and ensure it is distributed to the federation through the StoriesHub

4. Communications, Influencing and Coordination

  • Lead in the development of the StoriesHub marketing
  • Publicize and support the use of the StoriesHub
  • Create, maintain and deliver online tools to support the use of the
  • Work with the Digital Content Lead to provide training to staff to ensure that they are able to use the StoriesHub for the uploading and distribution of multimedia content.
  • Identify and measure federation satisfaction with StoriesHub, and make appropriate changes based on evidence through feedback
  • Advise colleagues across the federation on how best to tell stories and produce content that engages a range of audiences to meet strategic objectives.
  • Proactively track large-scale content projects being commissioned across ActionAid International.
  • Provide advice on content gathering via StoriesHub, SharePoint and 1 to 1 training sessions.

5. People Management

General responsibilities

  • Participate in a team culture that values collaboration internally, cross functionally and in partnership with countries.
  • Deputise for the Digital Content Lead when necessary.

6. Delivery on strategic/ functional priorities

·       Development and management of international content

·       Oversight of the day-to-day management of the StoriesHub

·       Participate in reputational and safeguarding crisis mitigation

·       Publicize and support the use of the StoriesHub

·       Advise colleagues across the federation on how best to tell stories and produce content that engages a range of audiences to meet strategic objectives.

PERSON SPECIFICATIONS

Education and Qualifications

·       High level of competence in Adobe Photoshop, Premier Pro, In Design and relevant Creative Cloud Packages and graphics programmes.

·       University degree in journalism, graphic design or related field or equivalent experience

Essential Experience

  • Substantial experience working in a multi-media communications production environment including experience commissioning, directing, editing and curating multi-media products
  • Substantial editorial or journalism experience.
  • Good experience of training, capacity building and supporting others through on the job
  • Experience of gathering high quality content in the global south.
  • Experience of commissioning and working with freelance journalists, story gatherers and photographers.
  • Experience of managing complex projects across teams with multiple needs.

Essential Knowledge

  • Interest in and understanding of new development in visual imaging and
  • Commitment to continually improving your digital skills and knowledge within the working environment.

Essential skills

  • Excellent IT skills necessary. Experience and expertise of working with image database systems
  • Photography / videography skills including shooting, editing, delivery of formats with proven ability to increase engagement.
  • Ability to archive materials and maintain a multimedia
  • Exceptional interpersonal skills to develop effective working relationships quickly with people from many different cultural backgrounds.
  • Creative, imaginative and enthusiastic approach to projects, team working, problem
  • Strong networking/relationship-building skills- ability to anticipate, coordinate and facilitate activities with
  • Ability to identify and troubleshoot
  • Ability to work in a multicultural context/environment.
  • Ability to demonstrate innovative practices.
  • Excellent relationship building and communication skills.
  • Ability to turn complex information into engaging public messages.
  • Able to manage deadlines and rapidly changing priorities with a focus on delivery.

Language requirements

  • Excellent verbal and written communication skills in English
  • Proficiency in another language is desirable.

This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

It is part of every staff member’s responsibility to contribute to ActionAid International culture and comply with organisation’s values and practice, which are:

  • Leading Innovation and Change Establish a culture of excellence in respective team that values experimentation and continuous improvement
  • Feminist Leadership: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)
  • AAI Values Practice: Ensure personal and team culture that demonstrates all of AAI values including Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility

Please check your application and make sure you meet all the essential criteria listed in the person specification. In addition, your application will be stronger if you meet at least some of the desirable criteria. If you do not meet at least all the essential criteria, please do not apply as we only consider candidates if they meet the essential criteria listed on the job description.

Due to high volumes of applications received, we can only correspond with short listed applicants. Should you not have received feedback on your application within two weeks of the closing date, please consider your application as unsuccessful.

ActionAid International will not consider unsolicited candidates from recruitment agencies. We reserve the right to withdraw any of our vacancies at any time.

Web & Social Media Officer

Job Title: Web and Social Media Officer
Job Family: Communications
Directorate/Cluster: Public Engagement and Supporter Growth Unit/Team: Campaigns and Communications
Grade and Salary: Grade C, salary is locally determined

Contract Type: Permanent
Location: London, Johannesburg or Nairobi

Budget Holder: No

Reports to: (incl matrix reporting) Media Lead with a matrix line to Digital Content Lead

Applications close on 13th June 2022 at 23:59 GMT time zone. Please upload an up-to-date curriculum vitae and a covering letter, clearly explaining your suitability against the essential criteria in the job profile.

Role Overview:

The Web and Social Media Officer provides tactical and operational support to the Campaigns and Communications Team, the Global Secretariat and, when required, the wider Federation.

This will take the form of data-gathering and analytics, web and social content management, being the client side contact for maintenance of the website, amongst other ad-hoc communications tasks.

1. Areas of Responsibilities

Key activities 

Manage the Communications Team’s data-gathering and analytics responsibilities

  • Produce and manage a regular analytics dashboard, comprising of metrics derived from ActionAid International’s digital estate and media landscape, covering both owned and earned
  • Derive knowledge from, and offer narratives on, information gathered, providing users with clear and actionable insight towards  ActionAid’s continual
  • Work with internal partners to put the required monitoring and evaluation mechanisms in place in advance of key initiatives (e.g., a major campaign launch).
  • Track and report on analytics and conversion rates to ensure our platforms engage rather than broadcast and ensure Search Engine Optimisation (SEO) as
  • Run ad-hoc web, social and media reports for internal
  • Train designated members of staff to run key reports relevant to   their needs.

Content management and social

  • Support Campaigns and Digital Content team with drafting and editing of strategic content for the website and social media channels, including blogs, report blurbs, posts and stories.
  • Manage and upload content to our flagship website via the Content Management
  • Manage passwords and permissions for third-party access to the Content Management System and social media
  • Support social media management and
  • Upload and schedule daily social posts and planning for proactive campaign and media moment
  • Proactively contribute to daily social content and suggesting posts, based on the results of
  • Train designated members of staff in the use of the Content Management System and social media
  • Analyse results of Google Analytics, website surveys, stakeholder questionnaires and posts on social media, helping to amend the strategy on an ongoing basis.
  • Engage with external stakeholders, coordinating with counterparts at partners and within NGO networks around digital communications for shared campaign work and product launches. Take an active role to provide social media support in relevant global networks to plan and deliver joint advocacy and campaign moments.

2. System, Policies and Procedures and Product Management

  • Client side Maintenance of Digital Properties
  • Manage ticket-based maintenance backlog for the flagship  website, including existing as well as new
  • Being the    point-of-contact     for    our    third-party web       development
  • Help to define and specify requests for new features and website
  • Manage client side approvals processes for user-acceptance testing and deployment

3. Issue Resolutions, Crisis/Risk Management

Identify and assist in managing social media reputational risks

  • Lead on social media listening and escalate potential crisis issues as necessary.

4. Communications, Influencing and Coordination

Stakeholder engagement for communications channels

  • Set and implement engagement strategies for internal and external stakeholders of the website and social media
  • Design and host webinars, training and guidelines on social media toolkits and content creation to increase brand consistency and
  • Prepare simple “how to” sheets on common errors, requests and needs.

5. Other functional priorities 

·       Manage the Communications Team’s data-gathering and analytics responsibilities

·       Content management and social

·       Client side Maintenance of Digital Properties

·       Participate in reputational and safeguarding crisis mitigation

·       Stakeholder engagement for communications channels

PERSON SPECIFICATIONS

Education and Qualifications

·       University degree in digital journalism or equivalent experience.

Essential Experience

·       Previous experience of delivering digital or communications strategies for charities, NGOs, political or campaigning organisations.

·       Experience using web analytics platforms (preferably Google Analytics), with the degree of proficiency required to run reports and provide others with basic training.

·       Experience using social media analytics tools with the degree of proficiency required to run reports and provide others with basic training.

·       Experience working with various Content Management Systems (including Drupal) with the degree of proficiency required provides others with basic training.

·       Experience managing a ticket-based maintenance backlog for website development.

·       Experience of developing in-depth audience insights and flexible tools to respond to engagement opportunities.

·       Experience of managing social media platforms, including engagement, analytics and risk/crisis management of external channels and conversations.

·       Demonstrable success in growing engagement and increasing an organisation’s profile through social media platforms.

·       Experience of writing for different audiences and ability to breakdown complex information into compelling copy for social posts, blogs and news stories.

·       Experience managing websites with multiple functionality – e.g., fundraising, supporter engagement, policy informing.

·       Proven experience of planning and coordinating priorities and creating processes and tools to support effective planning.

Essential Knowledge

·       Knowledge of emerging trends in digital community building and content.

Essential skills

·       Ability to work in a fast-paced multicultural context/environment and demonstrate innovative practices.

·       Excellent project management skills and the ability to initiate, coordinate and deliver on web, social and online campaign and engagement projects that involve a number of other parties.

·       Multi-tasking – hands on working in a charity with limited   resources.

·       Ability to identify and troubleshoot problems.

·       Exceptional interpersonal skills and ability to quickly develop effective working relationships with a diverse stakeholder group.

·       Energetic, enthusiastic and interested in learning within a political, changing and diverse work environment and strong commitment to develop, promote and practice

AAI’s vision mission, values & strategy on human rights and social justice

Language requirements

·       Excellent verbal and written communication skills in English

This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

It is part of every staff member’s responsibility to contribute to ActionAid International culture and comply with organisation’s values and practice, which are:

  • Leading Innovation and Change Establish a culture of excellence in respective team that values experimentation and continuous improvement
  • Feminist Leadership: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)
  • AAI Values Practice: Ensure personal and team culture that demonstrates all of AAI values including Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility.

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