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Latest Jobs at Jubilee Insurance

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BI Developer

Job Ref. No. JLIL112

Main Responsibilities

  • Develop reports and analyses.
  • Maintain detailed and up to date specialist knowledge of BI and analytical development techniques and tools and implement within the organization as appropriate.
  • Interpret data, analyse results using statistical techniques and provide ongoing reports.
  • Data ETLs (Extraction Transformation and Loading)
  • Provide quality assurance of large data sets including imported data, working with quality assurance analyst if necessary.
  • Commissioning and decommissioning of data sets.
  • Process confidential data and information according to guidelines.
  • Manage and design the reporting environment, including data sources, security, and metadata.
  • Support the data warehouse in identifying and revising reporting requirements.
  • Support initiatives for data integrity and normalization.

Key Competencies

  • Team spirit.
  • Creativity.
  • Continuous Innovation.
  • Dealing with Ambiguity.
  • Good Presentation Skills.
  • Good Communications Skills (both written and oral).
  • Problem Solving Skills.
  • Attention to detail

Qualifications

  • Bachelor ‘s degree in Computer Science, Mathematics, Information Management or any other related field.
  • Data analytics techniques using OBIEE, Tableau, Ms Excel.
  • Relational Database and SQL Language (PL/SQL) Knowledge.
  • ETL using ODI.
  • Dimensional Modeling.
  • Analytics / OLAP Cube Development (MDX).
  • Reports & Dashboard Development.
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Oracle Business Intelligence Enterprise Edition, Microsoft Power BI, Tableau, Excel, SPSS, SAS etc).

Relevant Experience

  • Minimum of 2-3 years’ experience in a similar role

IT Enterprise Architect

Job Ref. No. JLIL111

Main Responsibilities

  • Developing the Enterprise Architecture and coordinating Architecture Plans.
  • Coordinating all Enterprise Architecture activities, both locally and globally.
  • Assisting in aligning business and enterprise initiatives with the Enterprise Architecture.
  • Auditing compliance within the Enterprise Architecture standards.
  • Serving as an advisor to senior business management on business and information integration strategies.
  • Building a business-level system and executing architectural analysis daily.
  • Making sure that the appliance architecture team delivers the system solutions to the architect’s business team.
  • Developing, improving, and managing the procedure of service design.
  • Plan, build and arrange standard business solutions as required.
  • Preparing and presenting a technical presentation, test plan, and lab reports for various solution areas.

Qualifications

  • Bachelor’s Degree in IT or any other related field.
  • Cloud Solutions Architect Certification
  • CISSP Information Systems Security Architecture Professional
  • Salesforce Certified Technical Architect
  • The Open Group Certified Architect
  • AWS Certified Solution Architect

Relevant Experience

  • Minimum of five years relevant experience, two years in a supervisory role

Chief Operating Officer

Job Ref. No. JLIL110

Main Responsibilities

  • Collaborate with the CEO in setting and driving the Company’s vision, operations strategy, and hiring levels.
  • Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
  • Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
  • Establishing policies that improve and promote company vision and culture
  • Establishes, implements, and communicates the strategic direction of the organization’s operational goals, collaborating with other divisions and departments to carry out the organization’s goals and objectives.
  • Proactively partners with distribution leadership and external agencies to improve presence, solve challenges and gather the feedback to continually improve the customer experience driving critical value creation and competitive differentiation in the marketplace.

Key Competencies

  • Result/Performance Oriented.
  • Excellent leadership and organizational skills
  • Knowledge of accounting, financial analysis and data analysis
  • Outstanding written and oral communication skills
  • Strategic planning and business development
  • Proven track record of managing complex budgets successfully.
  • Ability to make business projections
  • In-depth understanding of the Life Insurance industry and the workings of different departments of a company, including finance, sales and human resources

Qualifications

  • Master’s in Business Administration, Strategy, or any other related field.
  • Bachelor’s Degree in Business or any other related field.
  • IT proficient. Excellent command in Word, Excel, PowerPoint and Outlook.
  • ACII/CII/LOMA or equivalent

Relevant Experience

  • Minimum of 5 years’ experience in a Life Insurance Company as the Head of Operations / GM, Operations

Pension Administrator

Job Ref. No. JLIL109

Main Responsibilities

  • Business Growth: Conserving existing businesses and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
  • Relationships Management: Building strong business relationships with our existing clients and intermediaries.
  • Data Management: Maintaining accurate records for the retirement benefits clients (Deposit Administration Clients).
  • Customer Care: Providing superior services to the retirement benefits clients. Making regular visits to clients and preparing reports on the client’s needs.
  • Implementing Benefits: Processing and ensuring timely settlement of payments, issuance of member statements, preparing accounts and other benefits within the set service standards.
  • Statistical Analysis & Returns: Preparing statistical reports of the retirement benefits schemes. Also, preparing returns with respect to the retirement benefits schemes as assigned for submission within the timelines provided.
  • Scheme Compliance: Ensuring all schemes are managed and administered in full compliance of existing legislation.

Key Competencies

  • Visionary Leadership
  • Entrepreneurial Spirit
  • Market Awareness
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Team Spirit

Qualifications

  • Bachelor’s Degree in Business or any other related field.
  • IT proficient. Excellent command in Word, Excel, PowerPoint and Outlook.
  • Knowledge of legislation governing retirement benefits and insurance in Kenya will be an added advantage.

Relevant Experience

  • Minimum of three years relevant experience

Assistant Manager, Customer Experience

Main Responsibilities

  1. Provide Leadership and Management to the customer experience operations teams (contact center, service center, etc.).
  2. Ensure full adherence to the business requirement such as workforce management, adherence to schedule etc.
  3. Oversee adherence to the customer experience standards and procedures manuals for all customer touchpoints.
  4. Create and maintain an annual CX training calendar and conduct regular training for customer experience functions.
  5. Champion the development and consolidation of key customer experience reports such as complaints register, Customer Service
    training logs etc.
  6. Ensure customer complaints and issues are promptly and effectively resolved within the agreed TATs
  7. Conduct service and complaint analysis to identify areas of continuous improvement.
  8. Ensure 100% compliance of customer experience platforms, systems and processes e.g., CRM
  9. Track and monitor service quality and TATs of the all-customer services processes across all touchpoints
  10. Coordinate and facilitate customer experience feedback activities such as surveys: – surveys, customer focus group activities.
  11. Preparation of VOC reports on customer satisfaction across all customer touchpoints.
  12. Deliver high level and accurate reporting for all customer experience key processes and touchpoints.
  13. Preparation of daily/weekly reports and dashboards.
  14. Drive process reviews and gap analysis to identify gaps and offer recommendations and business insights.
  15. Continuously map and improve on customer profiles and customer journeys across the business.
  16. Develop innovative and creative solutions for service differentiation.
  17. Develop and continually enhance a comprehensive customer experience strategy in line with the overall company’s strategy.
    Functional Skills
  18. Presentation/reporting skills
  19. Analytical skills
  20. Business planning and tracking
  21. Problem solving skills
  22. Project management

Key Competencies

  1. Customer service management experience
  2. Market Awareness
  3. Continuous Innovation
  4. Ownership & Commitment
  5. Team Spirit
    Qualifications
  6. University Degree from an institution recognized by the Commission for Higher Education (business, marketing, commerce, insurance, economics)
  7. Customer Experience training and certifications are an added advantage
  8. Proficient in the use of Microsoft office suite and packages
  9. CRM and Power BI experience
  10. Relevant Experience
    5 years of work experience in an insurance customer service environment
    2 years team leadership experience
    Knowledge in regulations governing the insurance industry

Method of Application

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 16th January 2023