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New Job Vacancies at World Vision Kenya

New Job Vacancies at World Vision Kenya

New Job Vacancies at World Vision Kenya,

New Job Vacancies at World Vision Kenya

Economics jobs, Finance jobs, Accounting jobs,Business Administration jobs,Human Resource jobs,

Operation Director

Purpose of the position:

Responsible for developing and executing the VFK’s business strategy to acquire, manage and grow the business through the retail branch network within acceptable risk parameters.

Job Summary


  • In coordination with the CEO and CFO, prepares Annual Business Plan by determining the key business, social, growth and staffing objectives, efficiency and productivity standards/targets and ensures operating costs are in line with acceptable budget ratios.
  • Agrees with Branch Managers/Office Managers on their specific operating targets and objectives (individual branch / office plans) for all products and services.
  • Prepares work targets/schedules/budgets and assigns duties to operations personnel to ensure efficient and effective operations department.
  • Reviews and approves Annual Work Plans of all branch offices (overall and by Client Service Officer).
  • Reviews, consolidates, prepares and recommends to CEO the Annual Work Plan of the Operations Department

Monitoring of Operations Performance

  • Closely monitors implementation of the approved Business Plan ensuring all departments and branch offices are achieving set goals and targets.
  • Evaluates operational performance of branch offices and implements strategic interventions to help low-performing branch offices.
  • Sets targets for field visits, verification visits, and meetings with branch office personnel and clients.
  • Evaluates operations departments’ performance, identifies problems or issues and recommends corrective measures when necessary.
  • Assists CFO in controlling supply of money on hand to meet branches’ daily requirements for savings and lending transactions, and to ensure compliance with regulatory requirements

Risk Management and Control

  • Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments
  • Shares information and communicates openly with senior managers; facilitates good flow of information flow between departments and around the branch network
  • Ensures compliance with all existing MFI and VFI policies; with local regulations; and with all VFI/Lender covenants.
  • Ensures that policies and procedures are applied consistently and uniformly across all branches
  • Plans and ensures the implementation of an adequate and timely reporting system with focus on each branch’s asset quality, liquidity, capital adequacy, and provisioning
  • Consults with the IT department on any issues related to monitoring or reporting, and ensures IT resolves issues as soon as possible
  • Takes an active leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the branch’s performance or compliance back to required standards
  • Actively works with the risk manager and all departments to identify and measure all risks, and actively develops mitigation strategies
  • Supervises creation and implementation of plans and methods to create awareness of all products and services offered by the MFI (e.g. newsletter, radio advertising, posters, school competitions, press releases, etc.).
  • Regularly conducts customer satisfaction surveys to determine areas for improvement in products and services.
  • Recommends corrective actions and develops plans for CEO and Board approval
  • Provides regular updates for the MFI website (where relevant) and as needed by VFI or WV
  • Assists with drafting answers to public queries needed by the CEO or the Board.
  • Interacts with World Vision, with the local community, business organizations, and industry networks to promote goodwill and generate new business (integration opportunities).
  • Where the MFI has a Marketing resource, works directly with Marketing to develop and deliver promotional activities, gather information about competitors, etc.

Public Relation

  • Keeps track of international developments related to microfinance and informs CEO and Board of potential opportunities for MFI.
  • Develops good relationships with clients, local business owners, community leaders, and civic organizations to promote goodwill and generate new business
  • Safeguards the institution’s reputation by ensuring strict compliance to existing regulations (liaising with the institution’s legal counsel).
  • Institutes regular communications with branch staff partners and clients to prevent and/or immediately resolve problems

Social Performance and Integration

  • Ensure that the MFI reaches its target clients (poor, women with dependent children, ADP areas), making necessary adjustments to do so (changes in geographical location, introduction of new products, linkages with WV Savings Groups, etc.) while balancing the need for institutional sustainability
  • Ensure that the products provided and the delivery methods meet the needs of the target client
  • Ensure that clients and their children are protected and treated with respect in the provision of financial services through implementation of the client protection policies. This includes not over-indebting clients, appropriate debt collection practices, and active mechanisms for client complaint
  • Actively promote and ensure child well-being through gathering and reporting child well-being data, accurate children impacted figures and integration with WV and ADPs.
  • Ensure that branch managers and credit staff are trained in and apply strong social performance practices (per points above).
  • Include social goals and indicators into business planning, receive regular reporting to track progress and make operational decisions (new products, delivery methods) to reach those goals
  • Take necessary actions to avoid social performance risks (mission drift, harm to clients, client turnover, etc).

Staffing, Performance Management and Capacity Building

  • Participates in the interview, selection and hiring of new employees.
  • Recommends promotion, suspension, dismissal, and/or transfer of staff
  • Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews ) is implemented and evaluates job performance of operations department managers and branch managers
  • Recommends salary and/or merit increases; recommends the granting of other incentives
  • Regularly conducts a skills analysis for Operations Managers and Branch Managers, analyzing gaps and developing plans for capacity building

Guides the development of succession plans for new employees.

  • Recommends promotion, suspension, dismissal, and/or transfer of staff within Operations
  • Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews ) is implemented and evaluates job performance of operations department managers and branch managers
  • Recommends salary and/or merit increases; recommends the granting of other incentives
  • Regularly conducts a skills analysis for Operations Managers and Branch Managers, analyzing gaps and developing plans for capacity building
  • Guides the development of succession plans for department managers and branch management
  • Implements the Management and Staff Capacity Building Plans to ensure productivity, effectiveness and compliance in order to reach standards and targets
  • Monitors and evaluates the progress of capacity building and revises plans as necessary.
  • Ensures all high-performing staff have a development plan in place.
  • Ensures all under-performing staff are closely managed so that performance improves or separation is managed according to local regulations (as guided by MFI P&C or HR Director/Manager).

Product and Service Development

  • Continually gathers information and analyzes the strategic position of the MFI compared to the industry.
  • Conducts/directs market research activities and analysis to determine new products and service areas that may be explored
  • Reviews internal and external studies on new methodologies/approaches to improve field operations and social performance for review by CEO/BOD
  • Once approved, pilot tests new product/methodologies, monitors and evaluates results and proposes actions to be taken to introduce into MFI (if warranted).
  • Plans implementation of new products/services and details positive results / risks for presentation and approval by the Board; and coordinates with project management team on implementation and monitoring of plans.
  • Any other duties that may be assigned by the CEO from time to time.

Required qualifications and experience

  • Master Degree in Economics, Finance, Accounting or Business Administration or any other related field.
  • Proven track record of motivating and developing capable management teams
  • Capability and willingness to take responsibility and highly developed sense of integrity
  • Ready to comply and live up to and in accordance with the Institution’s Ideals and Core Values
  • Demonstrable knowledge in economic and financial topics
  • A strong analytical and quantitative mindset
  • Excellent decision-making skills
  • Strong verbal as well as non-verbal communication skills
  • Exceptional team management and organizational skills
  • Resilient, self-driven and goal-oriented professional with a strong people management orientation
  • Demonstrates digital dexterity and breadth of technical skills
  • Demonstrable financial, analytical, organizational and problem-solving skills
  • People oriented and results focused
  • Extensive experience in microfinance/retail banking
  • Proven work experience as Operation Director or a similar role for at least 5 years’.

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.
  • Customer Service, commercial and product development functions of a financial institution at managerial level.
  • Demonstrated consistent high performance in the last 3 years’ in a similar role.
  • Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • A good understanding of risk, credit policies and procedures.
  • A change agent able to drive growth while motivating staff.

Environmental Sustainability and Climate Action Advisor

Job Description:

The purpose of the Environmental Sustainability and Climate Action Advisor position is to:

  • Support the implementation of the Environmental Stewardship Management Policy across the Partnership.  This will involve building the Regions’ and Fields’ capability to resource and implement ESCA programming, reduce our environmental footprint and launch climate advocacy initiatives.
  • Support Regional and Field offices to improve the integration of ESCA programming and build their capacity to do so.
  • Contribute to the management of the ESCA Community of Practice and ESCA websites
  • Contribute to WV’s global evidence agenda on ESCA and capturing evidence of impact in ESCA programs
  • Support external engagement related to WV’s ESCA programming.

30% Support the implementation of Environment Stewardship Management Policy

  • Ensure that WV’s Environment Stewardship Management Policy and other key external ESCA commitments are known across the Partnership.
  • Monitor and track FO implementation of ESCA initiatives and report against relevant Global KPIs in close coordination with SRO.
  • Work with the Green Teams and ESCA focal points to develop a simple action plan that covers all offices and programming and that can help to meet WV’s ESCA commitments.
  • Nurture a community of practice at field and support office level that can help to implement environmental programming and that will take practical steps to reduce WV’s environmental footprint.
  • Work with SRO and relevant internal stakeholders to implement pilot approaches to measure WV carbon footprint and subsequent measures to reduce impact.

30% Support the continual improvement of WV’s ESCA programming across the Partnership 

  • Provide technical guidance to FOs, ROs, SOs and GC teams when pursuing grants for ESCA
  • With GFO and SOs, contribute to development of funding options for ESCA
  • Provide support to FOs in design, monitoring and evaluation of ESCA programmes, in particular, Regreening Communities, and generate evidence of impact
  • Work with Field Offices to identify gaps and opportunities for capacity building to strengthen ESCA programming.
  • Plan, design and provide capacity building support to FOs on ESCA topics (including climate smart agriculture, natural resource management, circular economy) and project models including FMNR, Regreening Communities, Community-Based Disaster Management.
  • Support Community of Practice webinar where existing sectors of WV and its core project models shows how they implement WVs ESCA commitment within their sector.

30% Lead knowledge management on ESCA

  • Manage the ESCA Community of Practice, the ESCA page on wvcentral and the ESCA page on wvi.org
  • Regularly update ESCA website with new communications material based on promising practice from WV’s ESCA programming
  • Develop ESCA newsletter to be disseminated internally every quarter
  • Organise webinars to promote learning and sharing among the ESCA Community of Practice.
  • Organise regular ESCA Leadership Team Meetings

10% Support external engagement

  • Contribute to the development of case studies, articles and blogs to be shared externally
  • Support in the development of communication materials on WV’s ESCA work to be used in key global events and networks (i.e. Children in Changing Climate Coalition, UN Decade on Ecosystem Restoration)
  • Engage with peer agencies and networks related to WV’s ESCA work.

International Recruiter

We are seeking an experienced International Recruiter with knowledge of how to extensively source for talent globally in relief and development contexts, the know-how to reach them, and the experience to land and bring them onboard.   You will have experience in recruiting high volume middle level management and technical positions, as well as all aspects of the sourcing, selection and offer process ensuring a positive candidate experience.

Key Responsibilities

Stakeholder Management, Customer Service & Strategy Development:

  • Conduct thorough Position Brief (intake meeting) with hiring manager for each position posted.
  • Coordinate with Regional and National office leaders/hiring managers to forecast hiring needs and create a diversity sourcing and recruitment strategy as needed.
  • Develop, build and maintain relationships with hiring managers and People & Culture (P&C) staff in a designated group of hiring offices in order to fill all international assignee vacancies in a timely manner

Candidate Sourcing & Screening:

  • Develop and maintain multiple channels and networks to build a deep, diverse, and reliable sourcing pools from a specified country, group of countries or technical or functional areas.
  • Proactively identify and develop effective sourcing strategies (e.g. networking contacts, system queries/searches, religious institutions, College/Universities presentations).
  • Source potential candidates on LinkedIn and DevEx and also on other platforms.  Work with assigned Sourcing Specialist on hard to fill roles as needed.
  • Craft and send personalized recruiting emails with current job openings to passive candidates. Create advertisements and job postings using WVI guidelines and templates.
  • Maintain knowledge of and sensitivity to the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified professionals in the development sector.
  • Work in close partnership with hiring managers to achieve service level agreements and recruitment objectives for assigned positions by verifying appropriate position requirements, budget and target source.
  • Conduct effective screening, interviewing, and assessments for the best candidates for a position match using behavioural interviewing techniques.
  • Develop, build and maintain candidate relationships through ongoing communications regarding questions, updates and status during the interview process.

Recruitment Administration and Systems Support:

  • Negotiate offer with selected candidate within limits specified by hiring office and issue contract for candidate selected.
  • Initiate paperwork based on candidate acceptance.
  • Coordinate with Onboarding Administrator to ensure appropriate orientation/on-boarding support is provided to new hires.
  • Manage/coordinate new hire relocation with support from administrator.
  • Support staff and Regional or National P&C in process of relocating new hire to new assignment/location (salary & benefits administration changes, logistics, Visa/travel arrangements).
  • Utilize Workday recruitment tool appropriately and efficiently to ensure consistent, timely and accurate data entry and management.
  • Maintain current knowledge of applicable laws, regulations and trends in recruitment, WVI organizational policies, benefits and compensation, relocation and repatriation
  • Conduct recruitment responsibilities in a professional, service-oriented, responsive, innovative, ethical and cost effective manner in accordance with WVI goals and Christian principles.


  • May work on other recruitments other than those of their clients
  • May support Talent Acquisition Manager/ Leadership Recruiters in various hiring needs globally
  • Will attend regular and monthly team meetings and training conferences
  • Maybe required to travel for official matters as required and other duties as assigned

Required Knowledge Skills & Abilities

  • A minimum of 5 years of of human resources, talent acquisition, governance or programs related experience
  • Bachelor’s degree or equivalent of 7 years of on the job training in recruitment
  • Experience in recruitment of professional and technical positions
  • Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions
  • Successful skills and ability to prioritize effectively and manage multiple projects in a fast paced and ever-changing multinational organization
  • Full-cycle recruiting experience
  • The ability to operate within a geographically dispersed organization
  • Experience in international/global workforce
  • Possess cross-cultural sensitivity, knowledge of and ability to work with people of diverse backgrounds
  • Experiencing recruiting for fragile contexts, humanitarian responses with INGO.

Preferred Knowledge Skills & Abilities

  • Preferred knowledge of Humanitarian INGO’s
  • Experience in forecasting of workforce/staffing needs
  • Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.
  • Expertise in advanced internet searching, candidate research, and cold-calling
  • Confidence in all settings when advising/partnering with business partners, hiring managers and other stakeholders
  • Must be in full agreement and support of WV’s Core Values, along with spiritual maturity to evaluate candidate’s motivational fit for the organization.
  • Solutions-oriented with strong problem-solving and follow-up skills
  • A self-starter who is driven to find the best candidates for the positions and can work in an environment with minimal supervision; team player, collaborator, and able to effectively network amongst all levels within and outside of the organization.
  • Must have strong interpersonal, negotiation and oral/written communication skills – ability to provide exceptional customer service.


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