Business Management and Administration

Openings at Flexi-Personnel

Openings at Flexi-Personnel

Openings at Flexi-Personnel,

Openings at Flexi-Personnel

Jobs in Consulting, Jobs at Flexi-Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

Openings at Flexi-Personnel

Customer Satisfaction Associate

JOB RESPONSIBILITIES

  • Moderating and screening written user content on profiles
  • Moderating and screening user-submitted photos
  • Handling online support requests.
  • Responding to incoming calls and chats.
  • Various support tasks assigned.

JOB QUALIFICATIONS

  • A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
  • Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
  • Ability to thrive in a multitasking environment and can adjust priorities on the fly.
  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
  • Keen attention to detail and effective time management skills
  • Eager to learn, adapt and collaborate at all levels.
  • Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
  • Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
  • Ability to escalate issues through the appropriate channels – we thrive on feedback.
  • Readiness to work in the dating sphere

JOB REQUIREMENTS

  •  K.C.S.E Minimum of a B-
  • Bachelor’s Degree  in a business-related field with a 2nd class honors upper
  • 1.5 and above years of customer service experience with call center experience as an added advantage.
  • An exceptional level of computer literacy especially in MS office.
  • Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
  • Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

Human Resource and Administrative Assistant

KEY RESPONSIBILITIES:

  • Manage HR administrative tasks such as contracts, letters, and personnel files.
  • Coordinate HR projects (meetings, training, surveys, etc.) and take minutes.
  • Updating HR databases (e.g., new hires, separations, vacations, sabbaticals, and leaves).
  • Prepare relevant paperwork for HR policies and procedures and ensure compliance.
  • Manage and spearhead performance management systems and processes while ensuring subsequent action is undertaken.
  • Coordinate, plan, and organize the day-to-day activities regarding HR management and report to the General Manager all the happenings of the day.
  • Create regular reports and presentations on HR metrics (e.g., turnover rates)
  • Assist in the drafting and updating of employee job descriptions.
  • Support the development and implementation of HR initiatives and systems that improve employee satisfaction, morale, and commitment.
  • Review employment statuses, working conditions, and employee liabilities to ensure legal and labor compliance.
  • Support with departmental training requirements including inductions, training needs analysis, and training materials.
  • Keep internal HR reference documentation up to date.
  • Assist in maintaining and managing a continuous improvement of the organizational culture.
  • Collaborate with other teams (on-site/remote) on cross-functional projects while maintaining critical and exceptional communication channels.
  • Deal with employee requests regarding human resources issues, rules, and regulations
  • Handle complaints and grievances from employees e.g., facilitation disciplinary hearings, etc.
  • Establishing and maintaining effective communication frameworks on issues affecting staff.
  • Reviewing procedures for employee health, safety, welfare, and wellness.
  • Providing clerical and administrative support to General Manager
  • Execute ad hoc tasks and any other job-related instructions as requested from time to time.

KEY REQUIREMENTS:

  • Degree in Human Resources or related field with a minimum work experience of 5-7 years.
  • Knowledge of Kenyan labor laws
  • Hands-on experience with an HRIS or HRMS
  • Ability to work under pressure.
  • Willingness to learn and understand the organization’s processes
  • Ability to work with discretion and maintain high levels of confidentiality
  • excellent planning and organization skills
  • Ability to work with teams to drive productivity and motivation.
  • Ability to work on their own or in teams across different shifts
  • Excellent people management and presentation skills.
  • Flexibility to respond to a range of different work situations
  • Excellent organizational skills
  • Positive attitude
  • Strong communications skills including knowledge of zoom etc.
  • Excellent skills in Word, Excel, and PowerPoint

Method of Application

Use the link(s) below to apply on company website.

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