Openings at Flexi-Personnel

JOB RESPONSIBILITIES

• Moderating and screening written user content on profiles
• Moderating and screening user-submitted photos
• Handling online support requests.
• Responding to incoming calls and chats.
• Various support tasks assigned.

JOB QUALIFICATIONS

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
• Ability to thrive in a multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.
• Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
• Ability to escalate issues through the appropriate channels – we thrive on feedback.
• Readiness to work in the dating sphere

JOB REQUIREMENTS

•  K.C.S.E Minimum of a B-
• Bachelor’s Degree  in a business-related field with a 2nd class honors upper
• 1.5 and above years of customer service experience with call center experience as an added advantage.
• An exceptional level of computer literacy especially in MS office.
• Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

KEY RESPONSIBILITIES:

• Manage HR administrative tasks such as contracts, letters, and personnel files.
• Coordinate HR projects (meetings, training, surveys, etc.) and take minutes.
• Updating HR databases (e.g., new hires, separations, vacations, sabbaticals, and leaves).
• Prepare relevant paperwork for HR policies and procedures and ensure compliance.
• Manage and spearhead performance management systems and processes while ensuring subsequent action is undertaken.
• Coordinate, plan, and organize the day-to-day activities regarding HR management and report to the General Manager all the happenings of the day.
• Create regular reports and presentations on HR metrics (e.g., turnover rates)
• Assist in the drafting and updating of employee job descriptions.
• Support the development and implementation of HR initiatives and systems that improve employee satisfaction, morale, and commitment.
• Review employment statuses, working conditions, and employee liabilities to ensure legal and labor compliance.
• Support with departmental training requirements including inductions, training needs analysis, and training materials.
• Keep internal HR reference documentation up to date.
• Assist in maintaining and managing a continuous improvement of the organizational culture.
• Collaborate with other teams (on-site/remote) on cross-functional projects while maintaining critical and exceptional communication channels.
• Deal with employee requests regarding human resources issues, rules, and regulations
• Handle complaints and grievances from employees e.g., facilitation disciplinary hearings, etc.
• Establishing and maintaining effective communication frameworks on issues affecting staff.
• Reviewing procedures for employee health, safety, welfare, and wellness.
• Providing clerical and administrative support to General Manager
• Execute ad hoc tasks and any other job-related instructions as requested from time to time.

KEY REQUIREMENTS:

• Degree in Human Resources or related field with a minimum work experience of 5-7 years.
• Knowledge of Kenyan labor laws
• Hands-on experience with an HRIS or HRMS
• Ability to work under pressure.
• Willingness to learn and understand the organization’s processes
• Ability to work with discretion and maintain high levels of confidentiality
• excellent planning and organization skills
• Ability to work with teams to drive productivity and motivation.
• Ability to work on their own or in teams across different shifts
• Excellent people management and presentation skills.
• Flexibility to respond to a range of different work situations
• Excellent organizational skills
• Positive attitude
• Strong communications skills including knowledge of zoom etc.
• Excellent skills in Word, Excel, and PowerPoint