Openings at Q-Sourcing Servtec Group

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our in the hospitality industry, we are looking for competent, skilled, and experienced Customer Service Attendants.

BASIC QUALIFICATIONS FOR THE IDEAL CANDIDATE:

• 1-2 years hospitality industry experience a must
• Certificate/Diploma in hospitality related course
• Accuracy and keen attention to detail.
• Ability to follow instructions
• Multi-tasking skills
• Ability to effectively communicate and interact with customers
• Must have good knowledge of food safety and hygiene
• Very meticulous, honest with high integrity and rigorous

Job Purpose:

To Provide excellent support and assist in Selling, processing orders for our customers and generating additional Sales.

FUNCTIONS/KEY RESULTS EXPECTED:

• Coordinate information to customers browsing our websites during store discovery, order, and checkout Including after-sales support.
• Perform phone conversations with customers to answer their questions, provide information, and advise them.
• Handle special requests and complaints from customers
• Collect and store user data within our backend system
• Ensure follow-up through emails, phone, or any required means.

KEY CAPABILITIES AND EDUCATION:

• A basic degree/ diploma
• Excellent communication skills
• Excellent command of English and Luganda
• Good computer and typing skills

Previous Relevant Work Experience

• 2-3 years of experience working with customer care support