Safaricom Recruitment 2023/2024 Application Portal www.safaricom.co.ke

Reporting to the Chief Channels Officer, the role holder will develop and execute regional strategy and execute plans derived from Safaricom or the Business Unit strategies and plans. The position is responsible for execution of strategy and plans within the assigned region. The role holder ensures achievement of commercial sales and growth objectives within the region supporting Consumer, Fintech, Fixed and Digital in order to ensure attainment of Regional goals.

Key Responsibilities

Impact on the Business

• Develops a local strategy and business plan in the assigned Region.
• Creates key partnerships and ensures delivery of Joint Business Plans that drive achievement of the Region Mission .
• Forge and leverage on partnerships at Regional level to expand the Distribution infrastructure.
• Develop a strong competitor footprint in the area of operation.
• Manages a diverse portfolio within region, directly or indirectly, across marketing, sales, emerging markets, technology, safety, human resources etc.
• Responsible for achieving and growing  subscriber gross additions, churn and net adds as per targets.
• Embed Regional Route to Customer management in respective Region.
• Implement activities relating to front line marketing to ensure consistent growth of market share.

Network & Customer Experience

• Responsible for accelerated rollout plan for the Region.
• Ensure network expansion and effective distribution in the Region.

Customers Suppliers and Third Parties

• Act as a key representative / liaison of Safaricom within the Region with key stakeholders such as private and public sector officials, staff, non-governmental organisations, customers, etc.

People management

• Provide leadership to cross-functional team Territory Leads, Route to Customer Execution, Regional  Marketing, Financial Services, HR and Technology) to deliver Region business goals.
• Embed coaching as a way of execution  to deliver set performance targets.

QUALIFICATIONS

• At least 7 years senior management experience in sales in a fast-paced organization.
• Strong general management & including capability development and managing change.
• Should have experience in a range of group functions, marketing, franchising, financial management.
• A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans.
• Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style.
• People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success.
• Strong experience in building business relationships and negotiation.

Last Date to Apply: Mar 21, 2023

Reporting to Senior Manager-Social Innovation, the role holder will perform needs analysis on social issues and market segments while developing winning products and propositions that deliver on the objectives of digital inclusion agenda.

Responsibilities;

Strategy and Innovation

• Support the Implementation of innovative solutions in line with the roadmap for the Social Innovation products portfolio.
• Undertake needs analysis to inform and update strategy and roadmap
• Create and manage winning partnerships with key external stakeholders in external forums and internal meetings
• Liaise between internal stakeholders to ensure smoothly back end delivery of products and services [Technology Customer Management, Risk, Marketing, Regulatory, Consumer

Product Development

• Liaise with the Technology partners and other product development partner to ensure appropriate and timely briefing and information to ensure back end product development proceeds as scheduled with clear test phase timelines and success indicators
• Monitor and collate all product related statistics to enable monthly reviews of current products performance to identify requirements for enhancements, retirement or replacement.
• Create and manage winning partnerships with key delivery/product stakeholders including Technology and service vendors, commercial partners and internal support teams to deliver products seamlessly

 Project Management

• Prepare daily, weekly, monthly and Quarterly reports for all products and services in the portfolio
• Prepare documentation of all products [Gate presentations, Gate documentations, Briefing for NDAs and Contracts.
• Manage internal Sign-offs
• Collaborate with the Senior Manager and internal stakeholders on the project management process including conceptualization, scoping, development, business planning, testing, marketing, launch and post-launch of products and services in the portfolio ensuring that products are able to deliver social impact sustainably.
• Develop briefs for the launch of new products and services for the marketing and events team and ensure successful go-to-market and deployment for each product
• Ensure all launched products are properly documented and approved as defined by the products gate process.

QUALIFICATIONS

• Bachelor’s Degree in related field
• Master’s Degree in Business Administration or Project Management (preferably one with Marketing modules)
• 5-7 years hands on working experience.
• Highly organized, conscientious and detail oriented.
• Excellent Interpersonal and Leadership Skills.
• Good decision making skills.

Last Date to Apply: Mar 20, 2023