A bachelor’s degree.

6 months experience in a sales role in financial services.

Good communication and negotiation skills.

Who we are: Jumba is a tech company that is simplifying the purchasing and financing of construction materials in Africa. Founded in April 2022, Jumba is building a platform that connects manufacturers and suppliers of construction supplies to builders and hardware retail stores. We have a strong emphasis on innovation and value, offering the construction industry creative, digital and financially viable solutions for the digital age.

Mission: Leverage technology to simplify the construction industry to make it more transparent, reliable, and affordable for people in Africa to build.

Vision: The go-to partner for construction projects in Africa.

Our Values: Customer Obsession, Innovation, Integrity, Teamwork, and Reliability

Reporting to: Head of CX

Job Purpose: In this role, you’ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.

Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! 

Responsibilities :

Sales –

• Upsell our financing product to customers.
• Proper sharing of invoices and receipts once orders have arrived.

Customer Support –

• Running and managing calls at the call centre.
• Onboarding & verification of customers and their KYC.
• Timely approval of customer orders.
• We are the voice of the customer; and act as the bridge between customers and the Jumba team.
• Analyzation of customer feedback to ensure customers receive a positive customer experience.
• Effective and efficient running of the Customer Service at JUMBA i.e. calls, emails, and WhatsApp.

Customer Engagement and Satisfaction –

• We improve customer engagement and reduce churn.
• Help build customer relationships and maintain customer loyalty.
• Enhance customer satisfaction to 100%

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