Telesales Executive Job in Kenya – Indepth Research Institute

Position: Telesales Executive

Location: KU Unicity Mall, Along Thika Road.

Indepth Research Institute builds the capacity of people, processes and systems for organizational success and growth as well as nurturing a thriving ecosystem.

We do this through our four line of services; Data Analytics, Strategy and Management Solutions; Training and Development; Digital Innovation and Enterprise Systems and organizing Experiential Tours.

Job Summary: We seek to recruit an aggressive, confident, fluent, mature and creative Telesales Executive who will contribute to generating sales for the company by closing sales/deals over the phone and maintain good customer relationships.

Key responsibilities:

  • Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
  • Developing creative pitches and propositions and follow up with existing clients
  • Keeping records of calls and sales and maintain a database of all enquires that come through the CRM
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  • Following up on new leads and referrals resulting from field activity.
  • Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor..
  • Building the sectors database in liaison with Learning and Development Officer/BDO.
  • Spending almost 80% of the workday on the telephone communicating with potential clients.
  • Contacting potential or existing customers to inform them about our training programs and seminars using scripts
  • Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
  • Handling customer grievances to preserve the company’s reputation.
  • Participate in marketing events such as seminars, trade shows, and telemarketing events.
  • Other duties as assigned.

Qualifications and Experience

  • Should have at least a Degree or a Diploma in sales and marketing or any other relevant field/course
  • At least 2 to 3 years’ telesales experience in any fast-paced company.
  • Eloquent and customer-oriented
  • Masterly of English with Clear Communication Skills
  • Advanced skills in MS Office, PowerPoint, and Excel
  • Cool-tempered with perseverance and ability to handle rejection
  • Experience in selling training programs and seminars/events
  • High level understanding of computer technology
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

How to Apply:

Your application should be sent to to us on or before CoB Friday, 21st October 2022 in PDF FORMAT ONLY.

Quote the JOB TITLE on the subject of your email.