Job Summary:

• We are currently seeking ambitious individuals to join our Software as a Service Marketing trainee program. This 3-month training opportunity is designed to provide hands-on experience and mentorship in the dynamic field of SaaS marketing. Upon completing the program, trainees will have the opportunity to join our team full-time.

Key Responsibilities:

• Implement marketing strategies to promote software products
• Conduct market research to identify potential customers and their needs
• Create and manage marketing campaigns across various channels such as social media, email, and online advertising
• Generate leads and drive product adoption
• Do sales pitches and conduct product demos
• Analyze and report on marketing performance to optimize strategies and improve ROI
• Stay updated on industry trends to inform marketing efforts
• Build and maintain relationships with key stakeholders including customers, partners, and industry influencers

Requirements

• Excellent communication skills, both written and verbal.
• Solid understanding of Software as a Service and associated technologies.
• Ability to translate highly technical software features into compelling marketing messages.
• Strong understanding of digital marketing strategies.
• Experience with marketing automation tools, and the ability to analyze and interpret data to make informed marketing decisions.
• Proficiency in creating compelling marketing materials, such as website content, email campaigns, and social media posts.
• Ability to build and maintain relationships with clients and partners.
• Strong understanding of analytics and metrics.
• Degree in IT, BIT, Software Engineering, Computer Science and related disciplines.
• At least 1 year experience in a similar role.

Job Description:

• Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required to enable our customers to succeed in using our software solutions. The program is designed to take 3 months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services.

Key Responsibilities:

• Providing comprehensive and accurate product information to customers
• Using the company ticketing system to log customer queries and solutions provided
• Deploying and configuring software applications, either on-premise or on the cloud
• Training customers, resellers and other partners
• Providing proactive software support in person, via telephone and internet
• Preparing software technical documentation and user guides
• The customer success trainee will be expected to fulfill additional duties as assigned

Requirements

• Excellent verbal and written communication skills
• Ability to think fast and logically
• Customer focus, professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel both locally and internationally
• Good understanding of Linux and Windows operating systems
• Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge of cloud computing and associated platforms and technologies
• Knowledge and a good understanding of databases such as PostgreSQL, Ms-Server, Oracle
• Skills and interest in Internet research
• Graduate in IT, BIT, Computer Science, Software Engineering and/or related discipline At least 1 year experience in a similar role