Key Responsibilities

•  Respond promptly to client and underwriter inquiries and provide status updates.
•  Resolve problems by referring to policies, procedures, and standards.
•  Obtain quotes from providers, perform comparisons, and share the information with clients.
•  Communicate with customers to gather necessary information for the underwriting process.
•  Compile data and perform routine tasks to support the underwriting process.
•  Assess mail, correspondence, records, and reports to determine processing requirements.
•  Initiate and follow up on claims until settlement or repudiation.
•  Ensure accurate submission of claims by clients to the provider and vice versa.
•  Process policy renewals and endorsements.
•  Manually set up and input new business, renewals, and reinstatements in the Birthmark system.
•  Screen incoming telephone calls and respond to inquiries within predetermined scope.
•  Compile reports and maintain files and logs.
•  Manage assigned workload with a focus on quality and productivity.
•  Provide excellent customer service while interacting with clients.
•  Collaborate with underwriting departments to research and resolve escalated underwriting issues.
•  Provide technical underwriting support to team members.
•  Perform administrative tasks such as printing, photocopying, and scanning.

Skill & Experience
Education:

• Bachelor’s degree with upper-class honors in Actuarial Science, Insurance, or Business
• Proficient in Microsoft Excel, Word, Publisher, and other relevant software applications.
•  Punctual and time-conscious
•  Dedicated and passionate
•  Self-motivated and proactive
•  Able to work with minimal supervision
•  Exhibits honesty and integrity
•  Quick learner
•  Strong academic background